Shane Gibson
Martinsville,OH
Summary
Dynamic professional with a proven track record at Jeff Wyler Honda. Knowledgeable service advisor with solid background in delivering high quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
30
30
years of professional experience
Work History
Service Advisor
Jeff Wyer Honda
05.2019 - Current
- Developed knowledge of product offering to provide informed recommendations to customers.
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Beamers Piggy Back
09.2017 - 05.2019
- Resolved service issues promptly, maintaining positive customer relationships.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Sales
Harley Davidson Motor
04.2015 - 09.2017
- Boosted sales revenue by consistently meeting and exceeding individual sales targets.
- Utilized persuasive sales techniques to convert leads into sales.
- Helped sales team complete sales and finalize process
Manager
Lowes Home Improvement Stores
05.1995 - 04.2015
- Managed budgets for various departmental initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication nd ensuring high quality service delivery.
- Maintained professional, organized and safe environment for employees and patrons.
Education
High School Diploma -
Wilmington High School
Wilmington, OH06-1995
Skills
- Customer Service
- Multi-tasking & Organization
- Strong work ethic
- Attention to detail
- Computer skills
- Vehicle assessment
- Customer retention
Timeline
Service Advisor
Jeff Wyer Honda
05.2019 - Current
Service Advisor
Beamers Piggy Back
09.2017 - 05.2019
Sales
Harley Davidson Motor
04.2015 - 09.2017
Manager
Lowes Home Improvement Stores
05.1995 - 04.2015
High School Diploma -
Wilmington High School
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