Shane Gibson
Martinsville,United States
Summary
Dynamic professional with a proven track record at Jeffwyler Honda Colerain, excelling in customer retention and vehicle assessment. Skilled in multitasking and fostering strong client relationships, consistently exceeding sales targets. Demonstrates exceptional customer service and attention to detail, enhancing team performance and customer satisfaction.
Knowledgeable [Desired Position] with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
27
27
years of professional experience
Work History
Service Advisor
Jeffwyler Honda Colerain
Colerain Oh
05.2019 - Current
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Beamers Piggy Back
Sharonville, OH
09.2017 - 05.2019
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Resolved service issues promptly, maintaining positive customer relationships.
Sales
Harley Davidson Motor
Mason Oh
04.2015 - 09.2017
- Boosted sales revenue by consistently meeting and exceeding individual sales targets.
- Consistently met or exceeded quarterly sales targets by executing effective sales strategies.
- Utilized persuasive sales techniques to convert leads into sales.
- Helped sales team complete sales and finalize process.
Manager
Lowes Home Improvement Stores
South Lebanon, OH
03.1999 - 04.2015
- Managed budgets for various departmental initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Wilmington High School
Wilmington, OH06-1995
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Customer retention
Timeline
Service Advisor
Jeffwyler Honda Colerain
05.2019 - Current
Service Advisor
Beamers Piggy Back
09.2017 - 05.2019
Sales
Harley Davidson Motor
04.2015 - 09.2017
Manager
Lowes Home Improvement Stores
03.1999 - 04.2015
High School Diploma -
Wilmington High School