Shane Golden
Columbus
Summary
Results driven professional proven performance across multiple rolls and responsibilities. Recognized as a top sales agent, consistently reaching top 5 performance in graded metrics. Leadership skills developed through managing a top performing retail department. Knowledge of various trades and tools developed through time as a contracting assistant. Specializing in interpersonal skills, adaptability, and work ethic.
Overview
4
4
years of professional experience
Work History
Sales Associate
Junk King
11.2024 - Current
- Consistently recognized as top performer in both sales and quality assurance.
- Handled inbound and outbound calls from across the US and Canada daily, scheduling various services and consultations.
- Maintained knowledge of varying customer base, pricing, and capabilities of over 150 franchises.
Assistant Department Head
Kroger
05.2024 - 11.2024
- Assisted with the management of daily operations of top preforming produce department in region.
- Responsibilities included training, inventory management/ordering, team coordination, and collaboration between departments and stores.
- Ensured high standards of freshness, quality, and customer experience throughout all aspects of my department.
E-Commerce Clerk
Kroger
03.2024 - 05.2024
- Processed and prepared online orders accurately through use of handheld scanning equipment and POS systems.
- Assisted in resolving order issues and collaboration between all store departments.
- Supported team by assisting management and training new team members on various systems and processes.
General Contractor Assistant
AAE Bathroom Remodeler
06.2023 - 03.2024
- Assisted in all aspects of residential construction projects, mainly focusing on tile, framing, plumbing, and concrete.
- Ensured completion of all delegated projects under supervision, maintaining a clean and safe workspace.
Cashier
Harris Teeter
07.2022 - 11.2022
- Striving daily to bring quality customer care to each client that entered my lane, as well as a timely checkout experience.
- Honed/developed skills with POS systems, cash handling, and a fast paced retail environment.
General Contractor Assistant
Joe Ceramic Tile
05.2021 - 08.2021
- Knowledge of all phases of bathroom remodeling, from demolition to finishing work.
- Experience and knowledge pertaining to materials and tools used in all aspects of remodeling work.
- Building ongoing connections with previous clients as well as securing new customers.
Education
Highschool - Computer/Network Engineering (12th Grade)
Central Academy of Technology and Arts
Indian Trail, NC06.2023
Skills
- Team leadership
- Sales expertise
- Problem-solving skills
- Customer service
- Teamwork and collaboration
- Time management
- Cash handling
- Customer needs assessment
- Complex Problem-solving
- Workplace safety
- Excellent people skills
- Decision-making
Timeline
Sales Associate
Junk King
11.2024 - Current
Assistant Department Head
Kroger
05.2024 - 11.2024
E-Commerce Clerk
Kroger
03.2024 - 05.2024
General Contractor Assistant
AAE Bathroom Remodeler
06.2023 - 03.2024
Cashier
Harris Teeter
07.2022 - 11.2022
General Contractor Assistant
Joe Ceramic Tile
05.2021 - 08.2021
Highschool - Computer/Network Engineering (12th Grade)
Central Academy of Technology and Arts
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