Shane Golden
Columbus
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Junk King
11.2024 - Current
- Consistently recognized as top performer in both sales and quality assurance.
- Assisted customers in selecting junk removal services, ensuring satisfaction and retention.
- Handled inbound and outbound calls from across the US and Canada daily, scheduling various services and consultations.
- Maintained knowledge of varying customer base, pricing, and capabilities of over 150 franchises.
- Collaborated with team members to streamline workflow processes, improving overall productivity.
- Built relationships with customers to encourage repeat business.
Assistant Department Head
Kroger
05.2024 - 11.2024
- Assisted with the management of daily operations of top preforming produce department in region.
- Responsibilities included training, inventory management/ordering, team coordination, and collaboration between departments and stores.
- Coordinated department operations to enhance workflow efficiency and customer satisfaction.
- Developed training materials for new employees, ensuring consistent onboarding processes.
- Facilitated communication between staff and upper management, streamlining decision-making processes.
- Ensured high standards of freshness, quality, and customer experience throughout all aspects of my department.
E-Commerce Clerk
Kroger
03.2024 - 05.2024
- Processed and prepared online orders accurately through use of handheld scanning equipment and POS systems.
- Assisted in resolving order issues and collaboration between all store departments.
- Supported team by assisting management and training new team members on various systems and processes.
- Processed customer transactions efficiently, enhancing overall checkout experience.
General Contractor Assistant
AAE Bathroom Remodeler
06.2023 - 03.2024
- Assisted in all aspects of residential construction projects, mainly focusing on tile, framing, plumbing, and concrete.
- Ensured completion of all delegated projects under supervision, maintaining a clean and safe workspace.
- Increased safety on job sites by maintaining clean and organized work areas, reducing potential hazards.
- Assisted in completing high-quality construction work by providing support to skilled tradespeople during various tasks.
Cashier
Harris Teeter
07.2022 - 11.2022
- Striving daily to bring quality customer care to each client that entered my lane, as well as a timely checkout experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance operational efficiency.
- Implemented strategies to streamline checkout processes during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
General Contractor Assistant
Joe Ceramic Tile
05.2021 - 08.2021
- Knowledge of all phases of bathroom remodeling, from demolition to finishing work.
- Experience and knowledge pertaining to materials and tools used in all aspects of remodeling work.
- Building ongoing connections with previous clients as well as securing new customers.
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
- Removed debris and waste from job sites.
Education
Highschool - Computer/Network Engineering (12th Grade)
Central Academy of Technology and Arts
6 2023
Skills
- Team leadership
- Sales expertise
- Problem-solving skills
- Customer service
- Teamwork and collaboration
- Time management
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
Certification
Computer / Network Engineering: Extensive training in CAD, Excel, PowerPoint, Networking and Programming
Timeline
Sales Associate
Junk King
11.2024 - Current
Assistant Department Head
Kroger
05.2024 - 11.2024
E-Commerce Clerk
Kroger
03.2024 - 05.2024
General Contractor Assistant
AAE Bathroom Remodeler
06.2023 - 03.2024
Cashier
Harris Teeter
07.2022 - 11.2022
General Contractor Assistant
Joe Ceramic Tile
05.2021 - 08.2021
Highschool - Computer/Network Engineering (12th Grade)
Central Academy of Technology and Arts
Personal Information
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