Shane Gramanz
Reno,NV
Summary
I have worked in the restaurant industry for almost 10 years. Everything from serving, bar tending, even BOH prep and cooking. I pride myself and b customer service and hospitality.
Overview
7
7
years of professional experience
Work History
Manager. FOH
Applebee's Grill + Bar
Reno, Nevada
08.2017 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Huge focus on hospitality and customer service
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Server Manager
Khristophers
Minden, Nevada
09.2019 - 06.2020
- Server , Manager
- Fine dining
- Wine
Education
High School Diploma -
Carson High School
Carson City, NV06-2001
Business Administration And Management
WNCC
Carson City, NVServ Safe
Skills
- Contract Management
- Business Administration
- Performance Management
- Financial Management
- Marketing
Customer service
Hospitality
Timeline
Server Manager
Khristophers
09.2019 - 06.2020
Manager. FOH
Applebee's Grill + Bar
08.2017 - Current
High School Diploma -
Carson High School
Business Administration And Management
WNCC
Serv Safe