Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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CHYNNA CARTER

Long Beach,United States

Summary

Motivated and people-focused professional transitioning into tech sales with 9+ years of experience driving customer satisfaction, streamlining service operations, and leading cross-functional initiatives in the hospitality sector. Skilled at identifying customer pain points, creating tailored solutions, and managing long-term relationships. Proven ability to generate revenue growth through upselling and client retention strategies. Eager to bring strong communication, prospecting instincts, and a consultative sales approach to a dynamic SDR team.

Overview

11
11
years of professional experience

Work History

Catering Manager / FOH Manager

Max City BBQ
Los Angeles & Remote, CA
04.2014 - Current
  • Turned around high-value contracts ($10K+) through proactive issue resolution and trust-building.
  • Delivered tailored service pitches to prospective clients, increasing event bookings by 20%.
  • Identified upsell opportunities through active listening and client needs analysis, raising average contract values.
  • Maintained meticulous CRM records via HubSpot and Google Workspace to track lead status, communication, and pipeline growth.
  • Managed client communications from first contact to post-event follow-up, ensuring a 95%+ satisfaction rate, and strong referral business.
  • Collaborated across teams (kitchen, logistics, and vendor partners) to ensure the smooth execution of high-volume events.
  • Trained and led front-of-house staff, ensuring consistent delivery of exceptional guest experiences, and smooth day-to-day service operations.
  • Developed efficient workflows for order intake, payment processing, and issue resolution, reducing guest wait times, and improving customer satisfaction.
  • Fostered a team culture of accountability and hospitality, resulting in a 15% improvement in repeat business and 30% fewer service-related complaints.

Education

High School Diploma -

Big Bear High School
Big Bear, CA
06-2006

Skills

  • Customer relationship management
  • Contract negotiation
  • Client communication
  • Team leadership
  • Upselling techniques
  • CRM management
  • Conflict resolution
  • Time management
  • Problem Solving & Adaptability

Affiliations

  • Film Photography
  • Cooking
  • Community Organizing

Languages

English
Native/ Bilingual

Timeline

Catering Manager / FOH Manager

Max City BBQ
04.2014 - Current

High School Diploma -

Big Bear High School

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