Summary
Overview
Work History
Education
Skills
Timeline
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Shane Green

Columbus,OH

Summary

Proven leader with extensive experience at Skyline Chili, excelling in operations management and team leadership. Demonstrated success in enhancing customer retention by enforcing quality assurance and optimizing team performance. Skilled in inventory control and staff management, achieving significant improvements in business efficiency and employee relations.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Skyline Chili
10.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Resolved problems promptly to elevate customer approval.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained, and disciplined employees to maximize performance.

Shift Manager

Skyline Chili
10.2015 - 10.2023
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.

Team Member

Skyline Chili
09.2013 - 10.2015
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Operated register to process payments and collect cash payment for order totals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to team success by completing jobs quickly and accurately.

Education

High School Diploma -

Centennial High School
Columbus, OH
05.2014

Skills

  • Team leadership expertise
  • Employee Relations
  • Workflow Coordination
  • Employee Scheduling
  • Operations Management
  • Financial Reporting
  • Customer Retention
  • Inventory Control
  • Staff Management

Timeline

Assistant General Manager

Skyline Chili
10.2023 - Current

Shift Manager

Skyline Chili
10.2015 - 10.2023

Team Member

Skyline Chili
09.2013 - 10.2015

High School Diploma -

Centennial High School

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Shane Green