Shane Guilfoyle
Commack
Summary
Results driven professional with expertise in sales coordination, customer relationship management and e-commerce. Skilled in managing multiple tasks, streamlining operations and driving sales. Proficient in CRM systems, website management and order fulfillment, with a strong focus on efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Representative
GPI Supplies
12.2023 - Current
- Drive sales of applied graphics equipment, consumables, and services, tailoring solutions to meet customer needs.
- Generate new sales opportunities through cold calling, networking, and strategic outreach.
- Educate clients on the capabilities of major brands, including Epson, Mimaki, Mutoh, Ricoh, iColor, and Roland.
- Provide expert guidance on equipment selection, optimizing production workflows and efficiency.
Sales Coordinator
GPI Supplies
04.2023 - 12.2023
- Managed the end-to-end sales process, ensuring a seamless transition from order placement to installation, and training.
- Developed and refined internal order tracking systems to improve efficiency and customer experience.
- Coordinated with internal teams and external technicians to schedule equipment installations and servicing.
- Strengthened client relationships, leading to increased retention, and new customer acquisition.
Support Technician
GPI Supplies
11.2022 - 04.2023
- Provided remote and on-site technical support, diagnosing and resolving hardware and software issues.
- Facilitated equipment installations, and conducted virtual and in-person training sessions for customers.
- Created and maintained a knowledge base of common technical issues and solutions to improve team efficiency.
Education
Bachelor of Arts - Journalism
UMass Amherst
05.2021
Skills
- Sales coordination & deal closing
- CRM management
- Customer relationship management
- Order processing & logistical coordination
- Handling inbound and outbound sales calls
- E-commerce product management & website updates (Shopify)
- Copywriting for sales pages & product descriptions
- Multitasking & prioritization in fast-paced environments
- Problem solving & workflow management
- Vendor and supplies management
Timeline
Sales Representative
GPI Supplies
12.2023 - Current
Sales Coordinator
GPI Supplies
04.2023 - 12.2023
Support Technician
GPI Supplies
11.2022 - 04.2023
Bachelor of Arts - Journalism
UMass Amherst
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