Shane Guilfoyle
Commack
Summary
Resourceful Sales Professional with a journalism background and hands-on expertise in B2B and B2C sales, CRM systems, and e-commerce platforms. Proven success in streamlining workflow, driving customer engagement, and increasing revenue through tailored print solutions and strategic outreach. Passionate about translating technical details into value-focused conversations that convert leads into loyal clients.
Overview
4
4
years of professional experience
Work History
Executive Sales Assistant
Alloys International
Ronkonkoma, NY
05.2025 - Current
- Support inside sales representatives by managing customer orders from quote acceptance through final delivery.
- Process customer purchase orders and enter sales orders accurately within the company ERP system.
- Source and procure specialty metals and aerospace-grade materials from approved vendors and mill suppliers.
- Coordinate with suppliers, customers, and internal departments to ensure on-time order fulfillment and customer satisfaction.
- Monitor order status, track deliveries, and proactively communicate updates to customers and sales representatives.
- Generate invoices, verify order accuracy, and assist with billing and documentation requirements.
- Prepare quotations, review material specifications, and assist with sourcing hard-to-find alloys and specialty metals.
Sales Representative
GPI Supplies
Hauppauge, NY
12.2023 - Current
- Sell print equipment, consumables, and service packages tailored to individual client needs, driving consistent revenue growth.
- Generate new business through cold calling, targeted outreach, and industry networking, expanding the customer base.
- Advise clients on top print brands (Epson, Mimaki, Mutoh, Ricoh, iColor, Roland), delivering solutions aligned with their production goals.
- Recommend equipment and workflow improvements to enhance client production efficiency and reduce operational costs.
- Foster long-term client relationships through expert post-sale support and proactive communication, increasing repeat business and referrals.
Sales Coordinator
GPI Supplies
Hauppauge, NY
04.2023 - 12.2023
- Oversaw end-to-end sales cycle, ensuring smooth transitions from order to installation and client training, resulting in faster onboarding and higher satisfaction.
- Designed and implemented an internal order tracking system that reduced customer follow-ups and improved delivery transparency across teams.
- Liaised between sales, logistics, and field technicians to streamline installations and service calls, cutting coordination delays and improving response times.
- Boosted client retention and facilitated new business by maintaining consistent, proactive communication before and after installation.
Support Technician
GPI Supplies
Hauppauge, NY
11.2022 - 04.2023
- Provided real-time remote and on-site technical support, diagnosing and resolving hardware and software issues for print systems.
- Facilitated equipment installations and conducted both virtual and in-person client training to ensure smooth adoption and operation.
- Handled inbound client support calls, delivering real-time troubleshooting and solutions to minimize downtime and maintain satisfaction.
- Created and maintained a searchable knowledge base of common technical issues and fixes, increasing team efficiency and reducing repeat support requests.
Education
Bachelor of Arts - Journalism
UMass Amherst
05-2021
Skills
- Sales & Client Relations: B2B Sales & Prospecting - Customer Needs Analysis - Solution Selling - CRM Management (Nutshell) - Post-Sale Support & Retention - Cold Calling & Strategic Outreach
- Operations & Coordination: Sales Cycle Management - Workflow Optimization - Order Fulfillment & Tracking - Cross-functional Collaboration - Vendor & Inventory Coordination
- Technical & Product Knowledge: Wide Format & DTF Printer Expertise (Epson, Mimaki, Mutoh, Ricoh, iColor, Roland) - Hardware & Software Troubleshooting - Installation & Training Facilitation - Knowledge Base Development
- E-Commerce & Digital Tools: Shopify (HTML/CSS content editing) - Email Marketing Tools (eg, Mailchimp, Klaviyo) - Website Product Management - Google Analytics (basic proficiency)
- Communication & Content Creation: Copywriting & Content Development - Technical Writing - Editorial & Storytelling Skills - Client Communication & Messaging - Journalism-based Research & Interviewing
Timeline
Executive Sales Assistant
Alloys International
05.2025 - Current
Sales Representative
GPI Supplies
12.2023 - Current
Sales Coordinator
GPI Supplies
04.2023 - 12.2023
Support Technician
GPI Supplies
11.2022 - 04.2023
Bachelor of Arts - Journalism
UMass Amherst