Shane Hicks
Bettendorf
Summary
Dynamic leader with a proven track record in operations management and relationship building, honed as Owner at Extreme Gleam Window Cleaning Services and as a Sales Associate at Lindquist Ford. Excelled in streamlining processes for efficiency, enhancing customer satisfaction, and driving repeat business. Skilled in financial analysis and personnel management, achieving significant improvements in business operations.
Overview
25
25
years of professional experience
Work History
Owner/Operator
Extreme Gleam Window Cleaning Services
03.2018 - Current
- Managed day-to-day business operations.
- Fostered a positive relationship with clients through exceptional service.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Dropped and hooked trailers and changed configuration of equipment.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Executed tasks safely, avoiding disruptions in workflow.
Sales Associate
Lindquist Ford
03.2015 - 03.2017
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Dahl Ford
06.2000 - 03.2015
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Geneseo High School
Geneseo, IL05.1998
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Operations oversight
- Negotiation
- Strategic planning
- Payroll processing
- Relationship management
- Human resources
- Financial analysis
Timeline
Owner/Operator
Extreme Gleam Window Cleaning Services
03.2018 - Current
Sales Associate
Lindquist Ford
03.2015 - 03.2017
Sales Associate
Dahl Ford
06.2000 - 03.2015
Geneseo High School
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