Shane Hinds
Lima,OH
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
Work History
Bar Waiter
Buffalo Wild Wings
05.2021 - Current
- Maintained clean and organized bar area.
- Assisted with bartending duties during high-volume shifts.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained accuracy and efficiency when processing sales transactions.
Team Leader
Benchmark Property Maintence
04.2016 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Restaurant Waiter
Texas Roadhouse
10.2016 - 01.2021
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
St Marys Memorial High School
Saint Marys, OH05.2019
Skills
- Quality Control
- Time Management
- Organization
- Memory retention
- Attention to detail
- Adaptability and Flexibly
- Professionalism
- Team Player
Timeline
Bar Waiter
Buffalo Wild Wings
05.2021 - Current
Restaurant Waiter
Texas Roadhouse
10.2016 - 01.2021
Team Leader
Benchmark Property Maintence
04.2016 - Current
High School Diploma -
St Marys Memorial High School
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