Shane Holman

Hockley

Summary

Dynamic Inside Sales and Customer Service Representative with proven expertise at Forum Energy Technologies in complaint resolution and customer relationship management. Adept at utilizing database management and communication skills to enhance customer satisfaction and streamline order tracking. Recognized for maintaining professionalism under pressure and fostering positive client interactions.

Overview

years of professional experience

Work History

Inside Sales / Customer Service Reprsentative

Forum Energy Technologies

Houston

02.2009 - 05.2025

Answered customer inquiries via phone, email, and chat.
Developed strong relationships with customers by providing personalized assistance and support.
Maintained a high level of professionalism when dealing with difficult customers.
Conducted regular follow-up calls with customers after resolving their issues.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Provided exceptional customer service to ensure customer satisfaction.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Answered customer inquiries and provided accurate information regarding products and services.
Developed positive relationships with customers through friendly interactions.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Provided accurate information about products and services to customers.
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved customer complaints promptly and efficiently.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.

Inside Sales Representative

Oilfield Bearing Industries

Spring

03.1997 - 01.2009

Assisted in resolving customer complaints in a prompt manner.
Developed and maintained relationships with key customers to ensure customer satisfaction.
Collaborated with other departments to ensure successful implementation of sales initiatives.
Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
Followed up on pending orders and inquiries in a timely manner.
Maintained detailed records of customer interactions, orders and account status updates.
Provided customers with product information, pricing and availability.
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Worked in conjunction with outside sales representative to maintain and grow product sales.
Developed and maintained strong relationships with existing clients to ensure repeat business.

Warehouse Manager

Precision Industries

Houston

01.1990 - 02.1997

Established procedures for receiving, storing, handling hazardous materials safely.
Developed strategies to optimize workflow processes in order to maximize productivity.
Planned and implemented efficient warehousing systems for incoming and outgoing goods.
Organized regular cycle counts of physical inventory to ensure accuracy of system data.
Utilized inventory management software to track stock levels and maintain accurate records.
Ensured that all orders were accurately fulfilled in a timely manner.
Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
Established and maintained good relations with customers, vendors, and transport companies.
Provided information to shipping and receiving personnel regarding inventory stock.
Processed requests and supply orders and pulled materials to successfully prepare orders.
Operated forklifts to fill or empty overhead spaces.
Generated warehouse shipping documents, packing lists and invoices.
Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.

Delivery Driver

T.L. Walker Bearing Co.

Conroe

06.1985 - 01.1990

Adhered to all applicable traffic laws while driving delivery vehicle.
Assisted warehouse personnel in packing orders when necessary.
Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Received daily delivery instructions and route assignments from dispatch.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Performed pre-trip inspections of delivery vehicle according to company guidelines.
Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Verified accuracy of items loaded onto truck against shipping documents.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Loaded trucks and safely secured merchandise to prevent damage during transportation.
Utilized street maps to plan and determine most efficient routes.

Education

Sam Houston High School

Houston, TX

06-1985

Skills

Customer service
Order tracking
Database management
Technical support
Product knowledge
Complaint resolution
Sales coordination
Communication skills

Attention to detail
Time management
Problem solving
Professional demeanor
Positive and professional
Multitasking and organization
Call center experience
Data entry

Timeline