Ericka Woodmore
Columbia,SC
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
6
6
years of professional experience
Work History
Customer Service Reprsentative/Cashier
Publix Grocery Store
07.2021 - 05.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
Key Holder
Scrubs & Beyond
05.2020 - 01.2021
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Implemented loss prevention strategies to minimize store shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
Sales Lead
The Children's Place
10.2016 - 01.2020
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Prepared bank deposits and corporate cash shipments.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Managed and motivated employees to be productive and engaged in work.
Education
Pharmacy Technician
Remington College
Online Campus01.2022
High School Diploma -
Etiwanda High School
Etiwanda, CA05.2014
Skills
- POS Inventory System Operation
- Dispensing Lottery Tickets
- Refund Handling
- Operating Telephones
- Process Transactions
- Credits and Refunds
- Microsoft Office
- Retail Merchandising
- Customer Service and Assistance
- Merchandise Receiving and Handling
- Cash Handling
Timeline
Customer Service Reprsentative/Cashier
Publix Grocery Store
07.2021 - 05.2022
Key Holder
Scrubs & Beyond
05.2020 - 01.2021
Sales Lead
The Children's Place
10.2016 - 01.2020
Pharmacy Technician
Remington College
High School Diploma -
Etiwanda High School
Similar Profiles
Tanner LietzTanner Lietz
Customer Service Cashier at Publix Grocery StoreCustomer Service Cashier at Publix Grocery Store
Kaitlyn DavidsonKaitlyn Davidson
Cashier at Publix Grocery StoreCashier at Publix Grocery Store
Dante OverleyDante Overley
Deli Clerk at Publix Grocery StoreDeli Clerk at Publix Grocery Store
Angela MillettAngela Millett
Deli/Sales Associate at Publix Grocery StoreDeli/Sales Associate at Publix Grocery Store
D'Asia FavorD'Asia Favor
Dental Assistant at Dr. Ellis, Green & Jenkins Pediatric DentistryDental Assistant at Dr. Ellis, Green & Jenkins Pediatric Dentistry