Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melany Hotca

Chicago,IL

Overview

1
1
year of professional experience
1
1
Certification

Work History

Cashier/Customer Service Cashier

Smashburger
06.2022 - Current
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Operated cash register to record transactions accurately and efficiently.
  • Answered constant flow of customer calls with minimal wait times.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Phlebotomy Technician Intern

Phlebotomy Training Specialists | Phlebotomy Certification
07.2023 - 08.2023
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Monitored patients for reactions and verified sample quality.
  • Verified patients' identification for proper sample collection.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Education

Bachelor of Science - Biomedical Sciences

Malcom X College
Chicago, IL
2026

High School Diploma -

Theodore Roosevelt High School
Chicago, IL
06.2022

Skills

  • Cash Register Operation
  • POS Inventory System Operation
  • Telephone Reception
  • Customer Service and Assistance
  • Stocking and Replenishing
  • Refund Handling
  • Product Recommendations
  • Ticket Sales
  • Basic Math Functions
  • Time Management
  • Specimen Collection
  • Sanitation and Sterilization
  • Drawing Blood
  • Venipuncture and Capillary Puncture

Certification

  • Certified Phlebotomist , Phlebotomy Training Specialists

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Phlebotomy Technician Intern

Phlebotomy Training Specialists | Phlebotomy Certification
07.2023 - 08.2023

Cashier/Customer Service Cashier

Smashburger
06.2022 - Current

Bachelor of Science - Biomedical Sciences

Malcom X College

High School Diploma -

Theodore Roosevelt High School

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Melany Hotca