Shane Hooker
Bradenton
Summary
To obtain a career in customer service or retail sales.
Offering strong work ethic and willingness to learn and grow in customer-focused environment. Ready to adapt and use communication and problem-solving skills. Personable, experienced with conflict resolution and sensitive to other's needs.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Publix
09.2023 - Current
- Stocking, bagging, general food service responsibilities
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Open and Close store
Customer Service Representative
Costco
09.2021 - 09.2023
- Stocking, bagging, general food service responsibilities
- Open and close store
- Gas station attendant
Customer Service Representative
Pittsburgh Pirates/Bradenton Marauders
05.2012 - 01.2022
- Assist in all areas of customer service
- Scan tickets and greet customers
- Promotion assistant
Customer Service Representative
Publix Grocery Store
10.2014 - 08.2021
- Stocking, bagging, general food service responsibilities
- Participated in training programs to enhance product knowledge and customer service skills.
- Open and close store
Customer Service Representative
UPS
10.2014 - 01.2015
- Assist in all areas of customer service
- Deliver packages
- Seasonal
Education
H.S. Diploma -
Manatee High School
Bradenton, FL01.2013
Entertainment and Sports Marketing
Manatee Technical Institute
Bradenton, FL01.2013
Skills
- Customer engagement
- Time management
- Teamwork and collaboration
- Reliability
- Problem-solving skills
- Active listening
Timeline
Customer Service Representative
Publix
09.2023 - Current
Customer Service Representative
Costco
09.2021 - 09.2023
Customer Service Representative
Publix Grocery Store
10.2014 - 08.2021
Customer Service Representative
UPS
10.2014 - 01.2015
Customer Service Representative
Pittsburgh Pirates/Bradenton Marauders
05.2012 - 01.2022
Entertainment and Sports Marketing
Manatee Technical Institute
H.S. Diploma -
Manatee High School
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