Shane Karbowski
Firestone Complete Auto
Lawton,OK
2025
years of professional experience
Dedicated Firestone employee with strong history of satisfying customers through top-notch service and support.
Quality-driven team player effective at managing P&L, development and retention of teammates, and creating consistent customer experience.
Ready to apply 10 years of experience to new role with long-term potential and continuous development of myself and others.
Work History
General Service Technician
14 Years- Taking care of service tickets, safely and in an appropriate time frame to ensure a great customer experience
- Cleaning of interior/exterior building to provide a quality welcome
- Unloaded incoming inventory and placed products onto shelves
- Performed tire rotations, mounts and balancing on all types of vehicles.
- Diagnosed and repaired tire and rim issues.
- Ensured customer satisfaction by providing highest quality of products and ensuring all parts were properly installed and working correctly.
Retail Sales Associate
- Maintained friendly and professional customer interactions.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Kept the showroom clean and maintained neat, orderly product displays.
- Informed customers about all product lines and services offered by the company.
- Received and processed cash and credit payments for in-store purchases.
- Opened or closed the store, including counting cash, opening and closing cash registers.
- Built and maintained effective relationships with peers and upper management.
Manager of Tires
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Processed shipments and maintained organized stock shelves.
- Helped customers select products that best fit their personal needs.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Educated customers on product and service offerings.
- Answered customers questions and addressed problems and complaints in person and via phone.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Kept an eye on building premises for loss prevention and security purposes.
- Offered career direction and gave positive feedback to motivate team members.
Store Manager
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Continuous development of all teammate to ensure company growth from with in.
- P&L experience to ensure profit growth.
- De escalation and resolution training to all teammate.
Education
High School Diploma
Skills
Operations management
Excellent communication
Computer proficient
Training and development
Time management skills
Reports generation and analysis
Client-focused
Exceptional multi-tasking
Behavioral matching
P & L Experience
Education Classes
- Admin Daily Business
- Admin Accounts Payable
- Admin Store Listing
- Admin Final Expense Analysis
- Admin Inventory Management
- Admin Operating Statement
- Admin Dealer & Commercial Sales
- Admin Miscellaneous Issues
- Service Manager Workshop
- Store Manager Operations
- Store Manager Essentials
Timeline
General Service Technician
Firestone
08.2012 - 2015Read More
Retail Sales Associate
Firestone
2015 - 2016Read More
Manager of Tires
Firestone
2016 - 2018Read More
Store Manager
Firestone Complete Auto
2018 - 08.2024Read More
Geronimo High School
High School Diploma
Read More