Shane Kerchen
Metamora,Michigan
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
IdealTraits Inc
11.2021 - Current
- Managed client and prospect correspondence and resolved related inquiries
- Created client communications and enrollment plans and conveyed clear expectations for ongoing support
- Developed and maintained client rapport to assess needs and develop catered solutions
- Handled stressful situations professionally and multitasked with ease
- Sustained revenue by bringing in new customers and continuously connecting with established accounts
- Accomplished multiple tasks in a fast-paced environment
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
Production Manager
Post Meridiem Events
09.2017 - 01.2020
- Set and enforced production standards and monitored operations to consistently meet cost, quality, and delivery standards
- Addressed equipment utilization and maintenance needs in collaboration with maintenance engineers
- Improved future events based on strengths and weaknesses of previous event plans
- Identified special considerations and worked with site staff to coordinate details
- Inspected event facilities to conform to customer requirements
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Performed manual labor tasks to detailed instructions from supervisors
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Operations Manager
Guitar Center
05.2018 - 10.2018
- Kept staff performing at peak levels with clear objectives and hands-on strategies
- Improved efficiency by synchronizing work of diverse departments to eliminate bottlenecks and streamline processes
- Maintained safe and healthy work environment by following standards and procedures, complying with legal regulations
- Coordinated operations successfully to uphold reputation for professionalism and results
- Built dynamic working relationships with team members and support departments to achieve cross-functional objectives
- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
Sales Associate/Assistant Manager
Guitar Center
01.2012 - 11.2016
- Greeted clients with friendly and welcoming attitude to increase customer satisfaction
- Participated in meetings and training to improve strategies and increase profit
- Received phone call inquiries and relayed messages to store personnel to support smooth communications
- Recorded and processed custom orders by phone and in person
- Worked well with other employees to promote smooth processes
- Utilized POS system to ring up items and packaged purchases according to brand standards
- Researched latest products, features and accessories to provide more options for clients
- Answered customer questions regarding inventory, sales and promotions
- Evaluated monthly sales and submitted reports to manager to determine growth and progress
- Entered and updated customer information on database to streamline process.
Education
Diploma -
Lapeer West High School
Lapeer, Michigan06.2011
Skills
- Results-oriented
- Persistent
- Flexible
- Detail-oriented
- Data Entry
- Analytical problem solver
- Issue Resolution
- Prospect Cultivation
- Customer Relationship Building
Timeline
Inside Sales Representative
IdealTraits Inc
11.2021 - Current
Operations Manager
Guitar Center
05.2018 - 10.2018
Production Manager
Post Meridiem Events
09.2017 - 01.2020
Sales Associate/Assistant Manager
Guitar Center
01.2012 - 11.2016
Diploma -
Lapeer West High School
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