Shane Kneisley
Hanna,IN
Summary
I am a dynamic manager with a proven track record at Reed's Nursery, excelling in customer service and team leadership. In my working life I have enhanced customer satisfaction through effective conflict resolution and strong relationship building. Skilled in time management and task delegation, consistently achieving goals while fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Manager
Reed's Nursery
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted Owner in purchasing for sales space.
- Worked closely with customers to meet their needs.
Cashier
Kohls Department Store
11.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Team Leader
Rise N Roll Bakery
07.2020 - 10.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Valparaiso High School
Valparaiso, INAssociate of Science - Business Administration
Ivy Tech Community College of Indiana
Valparaiso12-2025
Certificate - Business Administration
Ivy Tech Community College of Indiana
Valparaiso, IN05-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Sales techniques
- Conflict resolution
- Sales management
- Expectation setting
Timeline
Cashier
Kohls Department Store
11.2022 - 04.2023
Manager
Reed's Nursery
04.2022 - Current
Team Leader
Rise N Roll Bakery
07.2020 - 10.2022
Valparaiso High School
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Certificate - Business Administration
Ivy Tech Community College of Indiana
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