Shane Koikoinui
Orange
Summary
Results-oriented professional with a solid background in team leadership and operational excellence. Known for effective staff training and streamlined processes that enhance productivity and service delivery.
Overview
35
35
years of professional experience
Work History
Manager
Glass America
San Diego, CA
04.2025 - 04.2026
- Oversaw daily operations, ensuring compliance with safety standards and operational protocols.
- Coordinated team schedules to optimize workflow and enhance productivity across departments.
- Implemented process improvements that streamlined operations and reduced turnaround times.
- Trained new employees on company policies, safety procedures, and equipment usage.
- Enhanced customer service by addressing inquiries and resolving issues promptly.
Lead Technician and Calibration Trainer/Owner/Operator
Citywide Auto Glass
San Diego, CA
02.2008 - 04.2025
- Supervised team of technicians to ensure quality installation and repair of auto glass.
- Trained new technicians in safety protocols and installation techniques.
- Implemented process improvements to enhance workflow efficiency and reduce turnaround time.
- Conducted regular inspections of work performed to maintain high standards of service quality.
- AGRSS trained technician
- Opti-Aim and Autel certified ADAS technician.
Auto Glass Technician
Safelite Auto Glass
San Diego, CA
07.2004 - 02.2008
- Repaired and replaced auto glass using industry-standard tools and techniques.
- Conducted thorough inspections to identify damage and recommend appropriate solutions.
- Ensured compliance with safety regulations and company policies during all service procedures.
- Trained junior technicians on best practices for installation and repair processes.
Auto Glass Technician
Elite Auto Glass
San Diego, CA
01.2001 - 07.2004
- Collaborated with team members to streamline workflow and improve service efficiency.
- Managed inventory of glass materials, ensuring availability for timely repairs.
- Developed strong customer relationships through effective communication and service excellence.
- Implemented quality control measures to maintain high standards in repair outcomes.
Auto Glass Technician
Windshields America
Phoenix, AZ
11.1990 - 01.2001
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
Education
Associate of Science - Management
USAF
Glendale, AZ05-1989
Auto Body Technician - Auto Body Repair/welding/glass/upholstery
Aberdeen Proving Ground Education Center
Baltimore, MD08-1988
High School Diploma -
Kalaheo High School
Kailua, HI05-1986
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
Timeline
Manager
Glass America
04.2025 - 04.2026
Lead Technician and Calibration Trainer/Owner/Operator
Citywide Auto Glass
02.2008 - 04.2025
Auto Glass Technician
Safelite Auto Glass
07.2004 - 02.2008
Auto Glass Technician
Elite Auto Glass
01.2001 - 07.2004
Auto Glass Technician
Windshields America
11.1990 - 01.2001
Associate of Science - Management
USAF
Auto Body Technician - Auto Body Repair/welding/glass/upholstery
Aberdeen Proving Ground Education Center
High School Diploma -
Kalaheo High School