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Associate Principal Engineer

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Luxury hospitality professional with 12+ years of experience in front desk, concierge, VIP services, and hotel operations within high-volume Las Vegas and Marriott resort environments. Proven leader in guest experience, team training, service recovery, and cross-department coordination. Highly proficient in Opera Cloud and modern hotel technology platforms.

Over 13 years of experience in the hospitality industry, specializing in front office operations and management. Proven ability to enhance guest interactions, driving customer loyalty and satisfaction. Committed to leveraging expertise to improve workflows and operational efficiency. Focused on continuous professional growth and development within the field.

Polished Hotel hospitality professional with over ten years experience within Concierge.
Excellent interpersonal communication skills with focus on guest satisfaction when interacting with guests.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Proficient with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature.
Detail-oriented team player with strong organizational skills. Ability to handle multi-skill simultaneously with a high degree of accuracy.


I have always been interested working in hospitality, while learning and challenging myself with new skills. Having worked many years in hospitality/customer service. I always look for ways to improve guests’ experience and have become a true problem solver. I adapt well to my environment and love working with a team. I take great pride in my desire to always present myself in the most professional, polished and helpful manner while adapting and adjusting to changing priorities. I have always enjoyed providing guests’ a great experience wherever I work. I understand that the front office department sets the tone for the entire organization/guest experience and how pivotal this role is for any company.

Shane Koja

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Concierge/Team Lead Trainer

Front Desk Agent

Pool Attendant

Lifeguard

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Studied - Graphic Design

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Concierge/Team Lead Trainer

Front Desk Agent

Pool Attendant

Lifeguard

Studied - Graphic Design

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