Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane LaVassaur

Albuquerque,NM

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Empathetic and patient in business environments. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Service Specialist

The Container Store
06.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.

Gas Station Attendant

Sam's Club
08.2018 - 05.2019
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Monitored fuel levels in tanks, taking note of tanks due for refills.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Facilitated sales of services and goods.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Maintained clean and orderly work station.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Removed safety hazards, soiled items, and trash from customer areas.

Solicitation Walker

Family Thrift Center
03.2016 - 07.2018
  • Distributed fliers on foot along a set of routes to facilitate in field donation collection.
  • Worked with and collaborated with a small group of similar operatives in order to cover a larger area of donation or reinforce other routes.
  • Learned and familiarized myself on how to read paper topographical maps

Courtesy Clerk

Albertsons Market
05.2012 - 09.2014
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Managed timely and effective replacement of damaged or missing products.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.

Education

GED -

Manzano High School
Albuquerque, NM
01.2010

Skills

  • Complex Problem-Solving
  • Customer Loyalty
  • Time Management
  • Handheld Computer Device Software
  • Product and Service Understanding
  • Customer Service and Assistance
  • Maintaining Clean Work Areas
  • Customer Transactions
  • Metal Cutting and Shaping
  • Physical Strength and Stamina
  • Critical Thinking
  • Customer Feedback
  • Call Management
  • Complaint resolution

Timeline

Service Specialist

The Container Store
06.2019 - Current

Gas Station Attendant

Sam's Club
08.2018 - 05.2019

Solicitation Walker

Family Thrift Center
03.2016 - 07.2018

Courtesy Clerk

Albertsons Market
05.2012 - 09.2014

GED -

Manzano High School

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Shane LaVassaur