SHANE LINDO
Houston,TX
Summary
. Hardworking and detail-oriented team player with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Bank Teller II/ Personal Banker
Woodforest National Bank
08.2022 - Current
- Provided telephonic customer support for inquiries for banking assistance
- Process between 40-60 customer ticket transactions per day efficiently in adherence to bank policies including deposit, withdraws, cashing checks, money orders, and wire transfers
- Performed branch duties such as cash ordering, vault balancing, ATM machine maintenance, and documenting vault activities
- Achieving quota goal through marketing by recommending bank products and services that would accurately fit each client's needs
- Assisted clients using problem solving skills to address any concerns or inquiries while providing excellent customer service
- Document and schedule audits for branch including ATM, Vault, and Teller audits to keep branch records up to date for bank audit purposes.
PROJECT MANAGEMENT STUDENT ASSOCIATE
Women's Veterans Business Center
01.2022 - 05.2022
- Face to Face meeting with clientele, mentor, and team members, giving frequent updates on web project work
- Troubleshooting/ fixing minor problems on clients' systems
- Opening/closing tickets into ticketing systems & Documenting issue into data base
- Web consulting with assigned clientele on regular basis
- Collaborated on project plans to fit client needs and deliver desired outcomes for project while staying within budget
- Customer services.
Education
BACHELOR OF BUSINESS ADMINISTRATION - MANAGEMENT INFORMATION SYSTEMS
UNIVERSITY OF HOUSTON
Houston, TX05.2022
Skills
- Linux Fundamentals(1 year)
- Splunk Enterprise SIEM TOOL
- Wireshark
- Data Collection
- Geographic info systems
- Cable Management
- Information Security
- Software troubleshoot (4 years)
- Virtual Machine/ Chrome Remote Desktop
- Customer service (6 years)
- Nessus (Report & Scanning)
- Customer Support (3years)
- Mozart (Ticketing System)
- Python
- AWS Cloud Practitioner fundamentals
- Computers troubleshoot (7 years)
- Windows Operating Systems
- Document and monitor activity
- Windows PowerShell
Certification
- NYU Specialization Cyber Security Certification
- NIST Framework Course for Cyber Risk Management
Timeline
Retail Bank Teller II/ Personal Banker
Woodforest National Bank
08.2022 - Current
PROJECT MANAGEMENT STUDENT ASSOCIATE
Women's Veterans Business Center
01.2022 - 05.2022
BACHELOR OF BUSINESS ADMINISTRATION - MANAGEMENT INFORMATION SYSTEMS
UNIVERSITY OF HOUSTON
- NYU Specialization Cyber Security Certification
- NIST Framework Course for Cyber Risk Management
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