Shane Martinez
Paramount Recovery Service
Fresno,CA
3
years of professional experience
Dynamic professional with extensive experience at Paramount Recovery Service and the IRS, excelling in asset recovery and customer relations. Proven ability to resolve inquiries efficiently, enhancing customer satisfaction. Strong communicator and critical thinker, adept at managing time and collaborating with teams to achieve operational success.
Work History
Camera Car Driver
4 Months- Operate camera-equipped vehicle to locate and document targeted vehicles.
- Conducted routine vehicle inspections to maintain safety standards.
- Collaborated with teammates, precise, vehicle, descriptions, and location contributing to successful recovery operations
- Managed map, data updates, providing crucial inputs for client services and locally used systems.
Recovery Agent
9 Months- Assisted customers with inquiries regarding tax regulations and procedures.
- Provided detailed information on filing processes and deadlines to enhance customer understanding.
- Resolved customer issues efficiently, ensuring high satisfaction and compliance with IRS guidelines.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
1 Year 1 Month- Assisted customers with inquiries regarding tax regulations and procedures.
- Provided detailed information on filing processes and deadlines to enhance customer understanding.
- Resolved customer issues efficiently, ensuring high satisfaction and compliance with IRS guidelines.
- Responded to customer requests for products, services, and company information.
Education
GED
Skills
Asset recovery
Time management
Excellent communication
Critical thinking
Organizational skills
Teamwork
Data entry
Customer relations
Call center experience
Timeline
Recovery Agent
Paramount Recovery Service
12.2025 - CurrentRead More
Camera Car Driver
Paramount Recovery Service
08.2025 - 12.2025Read More
Customer Service Representative
IRS
07.2023 - 08.2024Read More
Clovis Adult Education
GED
Read More