Shane Mathis
Atlanta,GA
Summary
Hardworking Technical Specialist leveraging training and problem-solving abilities to contribute technical knowledge to company and employee success. Proficient in updating software and devices to maintain current software and hardware for optimum productivity.
Overview
9
9
years of professional experience
Work History
Technical Specialist
Apple
Atlanta, GA
12.2021 - Current
- Flexible in regularly rotating through various technical specialties and skill sets.
- Demonstrate inclusion and diversity in daily activities at Apple.
- Demonstrated strong organizational skills while addressing customer concerns and resolving issues.
- Provided customers with reassurances while communicating product diagnoses and potential solutions.
Sales Manager
Ted Baker London
New York, NY
12.2018 - 12.2021
- Achieved company recognition for successful million dollar sales and consistently providing excellent customer service.
- Effectively managed operations to ensure high levels of customer satisfaction and retention.
- Provided encouragement and guidance while training new hires on wardrobe knowledge.
- Built relationships by assisting difficult customers in a calm and positive manner.
Image Consultant
Hugo Boss
New York, NY
08.2015 - 12.2018
- Successfully achieved both personal and daily store goals, generating over $900k in merchandise sales.
- Maintained steady customer loyalty and attracted celebrity clientele.
- Managed and resolved customer concerns proactively and positively.
- Assisted with client styling and implemented cross-category selling strategies to enhance sales.
Education
Bachelor of Arts - Fashion Marketing
Berkeley College
New York, NY06-2016
Skills
- Technical support background
- Software testing
- Performance Analysis
- Reliability
- Problem-solving abilities
- Time management abilities
- Excellent Communication
- Interpersonal Skills
Timeline
Technical Specialist
Apple
12.2021 - Current
Sales Manager
Ted Baker London
12.2018 - 12.2021
Image Consultant
Hugo Boss
08.2015 - 12.2018
Bachelor of Arts - Fashion Marketing
Berkeley College
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