SHANE MILLNER
Mount Kisco
Summary
Creative written and oral communicator with skills in customer service & sales. My passion is fortifying the bond between brands and their target audience.
Overview
7
7
years of professional experience
Work History
Remodeling Consultant
Power Home Remodeling
Trumbull
10.2025 - Current
- Identified and prioritized potential clients for targeted sales outreach.
- Mastered product knowledge
- Memorized scripts and rebuttals
- Monitored and evaluated performance goals to ensure alignment with sales targets.
- Worked in team setting
- Consulted with clients to assess remodeling needs and preferences.
- Developed customized design plans for residential remodeling projects.
- Presented product options and material samples to clients.
- Educated clients on renovation processes and expected outcomes.
- Collaborated with design teams to refine project concepts and presentations.
- Advised clients on ways they could improve energy efficiency through their choice of materials when undergoing a home remodel.
- Designed and executed remodeling plans tailored to clients' budgets, style preferences, and lifestyle needs.
- Measured, marked or recorded openings or distances to construction layout areas.
Logistics Sub-Contractor
Instacart & Uber Eats
09.2024 - 10.2024
- Acted as a liaison between clients and product suppliers
- Processed and delivered orders for over 250 clients
- Delivered presentations at various events
- Leadership
- Communication
- Organized tasks to enhance productivity and efficiency
- Multitasking Abilities
- Team building
- Managed and processed orders for major suppliers
- Facilitated and multitasked multiple orders at once
In-Bound Sales & Customer Service
Mavis Tire
Katonah
02.2023 - 07.2024
- In-Bound sales
- Customer service
- Utilized the company software
- Facilitated and processed orders for customers from company headquarters to local branches
- Maintained relationships with over 100 branch managers of all local branches along the East Coast
- Consistently worked overtime and weekends to achieve metric goals
- Awarded the weekly leader in sales award twice
- Altered inaccurately placed orders for frustrated clients
Sales & Marketing
Richard Allen Inc
White Plains
09.2021 - 06.2022
- Learned to utilize company software
- Prospected and hired new candidates
- Trained over a dozen new hires
- Maintain existing clients' accounts
- Built relationships with both urban and suburban small businesses
- Created brand awareness among local businesses all over the county
- Collaborated with cross-functional teams including Sales, Marketing, Product Development
- Utilize and curate sales and customer service skills
- Obtained new acquisitions on behalf of the company
- Collaborated with other departments such as engineering, sales, marketing, when needed
- Promoted to Lead Sale Executive
Public Relations Intern
Cocommunications
Harrison
01.2020 - 05.2020
- Conducted research to promote clients across all industries on relevant podcasts and at local venues
- Updated client contact list and communicated effectively with clients regarding upcoming promotional opportunities
- Transcribed interview between company owner and professional for online blog
- Searched for and compiled client ads and posts to maintain records of media mentions to demonstrate successful reach
- Adjusted audio levels for interviews and client content to correct background noise for future publication
- Conducted market research on behalf of clients to identify business opportunities
- Utilized virtual tools such as Zoom to maintain business continuity during Covid19 pandemic
Education
Bachelor of Arts - Communications
Pace University, Dyson College of Arts & Sciences
Pleasantville, NYAssociate of Arts - Communications and Media Arts
State University of New York, Westchester Community College
Valhalla, NYCertificate - Audio Engineering
Institute of Audio Research
New York, NYSkills
- Microsoft Office
- Google Suite
- Pro Tools
- Customer Service
- Sales
- Home inspection and measuring
- Training
- Interviewing
- Informing customers of new products
- Product presentations
Timeline
Remodeling Consultant
Power Home Remodeling
10.2025 - Current
Logistics Sub-Contractor
Instacart & Uber Eats
09.2024 - 10.2024
In-Bound Sales & Customer Service
Mavis Tire
02.2023 - 07.2024
Sales & Marketing
Richard Allen Inc
09.2021 - 06.2022
Public Relations Intern
Cocommunications
01.2020 - 05.2020
Bachelor of Arts - Communications
Pace University, Dyson College of Arts & Sciences
Associate of Arts - Communications and Media Arts
State University of New York, Westchester Community College
Certificate - Audio Engineering
Institute of Audio Research