Shane Mroz
Plymouth MI USA,MI
Summary
Dynamic professional with a proven track record in small business operations and client service, notably at Heil Trailer. Expert in relationship building and sales strategy development, I have successfully increased customer satisfaction and fostered a culture of achievement. Skilled in both verbal and written communication, my leadership has directly contributed to significant business growth and team efficiency.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
17
17
years of professional experience
Work History
Owner/Sales Officer
Myself Ofc
04.2005
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Oil Trailer Tester
Heil Trailer
01.2022 - 07.2022
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
- Collaborated with development teams to resolve defects and improve the overall stability of applications.
Education
Associate of Applied Science - Electrical, Electronics And Communications Engineering
ITT Technical Institute
MichiganNo Degree - Industrial Engineering
Ferris State University
Big Rapids, MINo Degree - Electrical Engineering
Lawrence Technological University
Southfield, MISkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Sales management
- Sales strategy development
Timeline
Oil Trailer Tester
Heil Trailer
01.2022 - 07.2022
Owner/Sales Officer
Myself Ofc
04.2005
Associate of Applied Science - Electrical, Electronics And Communications Engineering
ITT Technical Institute
No Degree - Industrial Engineering
Ferris State University
No Degree - Electrical Engineering
Lawrence Technological University
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