Shane Payind
West Hills,CA
Summary
Ambitious student pursuing degree in business administration with emphasis in finance eager to contribute developed knowledge in role. Skilled in customer relations and sales in business settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Guard card certified
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
hyatt rengency
08.2024 - Current
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Resolved customer complaints promptly and efficiently.
Associate Banker
JPMorgan Chase
, California
05.2021 - 06.2024
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Verified amounts and integrity of every check or funds transfer.
- Devised targeted solutions for various customers and offered deposit, lending and investment services.
- Networked in community, obtained referrals from customers and used sales techniques such as offering account upgrades or credit cards to increase business.
- Reviewed accounts for signs of fraud and turned over details to escalation team
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Generate bank statements and reiterate bank policies to support clients financial goals and objectives
Concierge Specialist
Marriott Hotels Corporation
Santa Barbara , CA
08.2019 - 11.2020
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Facilitated research of local venues, restaurants and visitor spots per guest requests.
- Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
- Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
Sales Associate
CWH
Sepulveda , CA
01.2018 - 09.2019
- Offered product and service consultations and employed upselling techniques.
- Assisted customers by finding needed Hardware and appliance items for their homes and checking inventory for items at other locations.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
Shift Supervisor
Dog Haus Restaurant
Thousand Oaks, CA
05.2018 - 08.2019
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find necessary store items.
Education
Business Administration And Management
Moorpark College
Moorpark, CA2022
Bachelor of Business Administration - Business Administration
Cal State University Northridge
Northridge, CAAssociate of Arts - General Studies
Moorpark College
Moorpark, CA12.2020
Associate of Arts - Psychology
Moorpark College
Moorpark, CA05.2021
High School Diploma -
William Howard Taft High School
Woodland Hills, CA06.2018
Skills
- Guard card
- sales
- Developing customer relationships
- Hospitality
- Employee motivation
- Teller background
- Promoting products
- Generating referrals
- Front Office Support
- Transportation information
- Lobby oversight
- Safety and security procedures
- Team Oversight
- Oral and written communications
- Guest accommodations
real estate
Certified by board of BRE, Real Estate Agent
Certification
- Licensed Real Estate Agent -2021
Affiliations
- Member, Alumni Association 3 year varsity football standout and 2 year captain
- Deans list Moorpark College 2020 & 2021
Student career
3.5 GPA in first two years at Moorpark College
Timeline
Front Desk Supervisor
hyatt rengency
08.2024 - Current
Associate Banker
JPMorgan Chase
05.2021 - 06.2024
Concierge Specialist
Marriott Hotels Corporation
08.2019 - 11.2020
Shift Supervisor
Dog Haus Restaurant
05.2018 - 08.2019
Sales Associate
CWH
01.2018 - 09.2019
Business Administration And Management
Moorpark College
Bachelor of Business Administration - Business Administration
Cal State University Northridge
Associate of Arts - General Studies
Moorpark College
Associate of Arts - Psychology
Moorpark College
High School Diploma -
William Howard Taft High School
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