Shane Phillips
Chicago,IL
Summary
Knowledgeable customer service professional who is looking to find a position in a new field where I can work hard and demonstrate success in order to move up the career ladder.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arise
01.2016 - Current
- Resolved customer complaints to ensure satisfaction.
- Responded to customer requests for products,
- Developed rapport with customers.
- Maintained a strong product knowledge.
- Met all metrix and had above average performance.
Server
German Brothers
11.2024 - 01.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Offered help with team members during busy shifts for efficient workflow and great guest experiences
Education
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT05-2008
Skills
- Customer service
- Active listening
- Call center experience
- Problem resolution
- Conflict resolution
- Complaint handling
Timeline
Server
German Brothers
11.2024 - 01.2025
Customer Service Representative
Arise
01.2016 - Current
Bachelor of Science - Health Administration
Western Governors University
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