Shane Rapp
Metairie,LA
Summary
Senior Consultant Project Leader with extensive Information Technology experience overseeing maintenance and administration of Windows servers and services across multiple versions. Managed a team of over 20 technicians, delivering effective desktop support and enhancing operational efficiency.
Overview
1
1
Certification
26
26
years of professional experience
Work History
System Integration Senior Advisor
Teksynap - Contracted to the Dept of the Interior
New Orleans, Louisiana
07.2023 - Current
- Spearheaded strategic initiatives that enhanced operational efficiency across multiple federal projects.
- Administered Windows 2016, 2019, and 2022 virtual servers on VMware ESXi hosts.
- Monitored server performance with tools to proactively identify potential issues.
- Provided technical support to end-users, improving experience with server applications.
Senior System Administrator
NTT DATA Services
New Orleans, Louisiana
10.2017 - 07.2023
- Managed system configurations across diverse platforms and environments.
- Led troubleshooting initiatives for complex network issues and server performance optimization.
- Developed comprehensive documentation for technical processes and user procedures.
- Maintained and administered multiple system software, including Windows Server, Exchange, and SQL Server.
- Provided effective resolutions to issues while escalating problems to knowledgeable support teams.
Lead Administrator
HCL
New Orleans, Louisiana
01.2014 - 10.2017
- Led Citrix steady state team, supporting Entergy Call Centers across the US to maintain service continuity.
- Managed the administration and construction of Citrix XenApp server 5.0/6.5/7.6 farms using Windows Server 2008 and 2012.
- Resolved incidents and addressed service requests to ensure seamless operations.
- Analyzed data from various sources to pinpoint areas for operational improvement.
Senior Systems Engineer / Lead
Ochsner Health
01.2012 - 01.2014
- Designed and implemented system architectures for healthcare applications, enhancing performance and reliability.
- Developed automation scripts that streamlined software deployment and updates, reducing manual intervention.
- Designed, implemented, and administered the Citrix server farms, including XenApp, XenDesktop, VMWare, and the SAN infrastructure.
- Documented processes and procedures for Citrix farm and VMWare infrastructure to ensure operational consistency.
Senior Systems Engineer / Lead
Northrop Grumman
12.2000 - 01.2012
- Designed, implemented, and administered Citrix server farms, enhancing functionality of XenApp, XenDesktop, VMWare, and SAN infrastructure.
- Designed, installed, and maintained Altiris Infrastructure server farm, optimizing performance of SQL database servers, file and print servers, and deployment servers on Windows Server 2003/2008.
- Mentored junior engineers, fostering skill development and knowledge transfer on project initiatives.
Education
Bachelor of Science - Organizational Information Technology
Tulane University
New Orleans, LA05.2007
Skills
- Windows Server management
- Virtualization management
- SQL server administration Server
- Microsoft SCCM
- F5 load balancer
- IT project management
- Geospatial Analysis Administration
- Health information management
- Corporate management software
- Problem solving
Certification
- Microsoft Certified Systems Engineer (MCSE)
- ITIL - Foundations - 2006
Application Experience
- Altiris
- Citrix (6.5, 7.x)
- Citrix Netscaler
- Microsoft SCCM
- Microsoft SQL
- F5 Loadbalancer
- TIMS Forms and Reports
- VMWare
- MEDITECH Information System (MIS)
- Health Information Management
- Corporate Management Software (CMS)
- ArcGIS
Timeline
System Integration Senior Advisor
Teksynap - Contracted to the Dept of the Interior
07.2023 - Current
Senior System Administrator
NTT DATA Services
10.2017 - 07.2023
Lead Administrator
HCL
01.2014 - 10.2017
Senior Systems Engineer / Lead
Ochsner Health
01.2012 - 01.2014
Senior Systems Engineer / Lead
Northrop Grumman
12.2000 - 01.2012
Bachelor of Science - Organizational Information Technology
Tulane University