Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Shane Reese

Juneau,AK

Summary

Dynamic manager with a proven track record at Gross Alaska Theatres, enhancing customer satisfaction through effective team leadership. Skilled in decision-making and time management, I helped foster a positive work environment, ensuring operational excellence during high-traffic events.

Overview

9
9
years of professional experience

Work History

Manager

Gross Alaska Theatres
05.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive environment with fellow employees to boost company morale and promote employee retention.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Collaborated with team members to ensure smooth operations during high-traffic events.
  • Maintained clean, organized workspace according to operational standards.

Camping Associate

Sportsman's Warehouse
05.2022 - 02.2024
  • Collaborated with team members to maintain a clean, organized store environment, ensuring an enjoyable shopping experience for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Contributed to the success of promotional campaigns by creating visually appealing merchandise displays.
  • Supported loss prevention efforts by monitoring store activity and promptly addressing any suspicious behavior or incidents.
  • Conducted regular product training sessions to stay current on industry trends and new merchandise arrivals.
  • Contributed positively towards teamwork culture within the department leading increased camaraderie among coworkers.
  • Handled cash register transactions accurately while maintaining strict adherence to company policies and procedures.
  • Provided exceptional customer service through active listening, understanding customer concerns, and offering relevant solutions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

High School Diploma -

Juneau Douglas High School
Juneau, AK
05-2017

No Degree - American History

University of Alaska Southeast
Juneau, AK

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • MS office
  • Excellent communication

Interests

  • Video Games
  • Movies and TV Shows
  • History
  • Law
  • Political Science

Timeline

Camping Associate

Sportsman's Warehouse
05.2022 - 02.2024

Manager

Gross Alaska Theatres
05.2016 - Current

High School Diploma -

Juneau Douglas High School

No Degree - American History

University of Alaska Southeast

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Shane Reese