Shane Reid
Schaumburg
Summary
Experienced restaurant professional with 5+ years in serving, bartending, and management. Demonstrated leadership skills have led to reduced staff turnover and high customer satisfaction ratings. Strong problem-solving abilities ensure consistent service quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Red Robin
Schaumburg
11.2024 - Current
- Ensured compliance with health and safety regulations.
- Communicated effectively with kitchen staff regarding order status updates.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Restaurant Server
Wildberry Pancakes And Cafe
Schaumburg
08.2024 - Current
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
Restaurant Manager
City Works Eatery and Pour House
Schaumburg
08.2023 - 08.2024
- Lead server teams to enhance workflow and service quality, achieving measurable improvements.
- Adapt to diverse challenges, demonstrating strong problem-solving and flexibility.
- Cultivate a collaborative team environment, effectively managing personnel.
- Managed closure of a restaurant with precision, ensuring smooth transition.
- Developed a supportive environment, enhancing team morale and performance.
- Streamlined operations across 4 stores, boosting efficiency and customer satisfaction.
- Fostered strong team dynamics, significantly reducing staff turnover.
Certified Trainer Bartender
City Works Eatery and Pour House
Frisco
04.2021 - 08.2023
- Received over 100 5-star reviews in 2022, enhancing customer acquisition and brand reputation.
- Trained new hires to ensure policy compliance, improving team efficiency and cohesion.
- Implemented customer feedback strategies, leading to measurable service quality improvements.
- Maintained a clean and organized bar, ensuring precise presentation.
- Efficiently balanced accommodating bar guests and service well.
Server/Bartender
Applebees
Frisco
05.2020 - 04.2021
- Served customers efficiently, enhancing satisfaction and driving repeat visits.
- Resolved customer issues promptly, maintaining a positive dining experience.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Expedited order accuracy, reducing customer wait times and enhancing satisfaction.
Skills
- Time Management
- Problem Solving
- Teamwork
- Customer Service
- Communication
- Attention to Detail
- Task prioritization
- Suggestive selling
Timeline
Restaurant Server
Red Robin
11.2024 - Current
Restaurant Server
Wildberry Pancakes And Cafe
08.2024 - Current
Restaurant Manager
City Works Eatery and Pour House
08.2023 - 08.2024
Certified Trainer Bartender
City Works Eatery and Pour House
04.2021 - 08.2023
Server/Bartender
Applebees
05.2020 - 04.2021
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