Shane Richard
Winfield,Pennsylvania
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Luxury Driver
Uber
State College, PA
01.2016 - Current
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Delivered or picked up mail and packages for customers or employees.
Manager
Frog Bar
Ocean City, MD
05.2013 - 01.2016
- Assisted staff by serving food and beverages or bussing tables.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Maintained detailed inventory of bar supplies and stocked work areas.
Instructor
McCann College of Business and Technology
Sunbury, PA
05.2011 - 05.2013
- Planned instruction to achieve objectives based upon student needs and established curriculum.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Customer Relations Representative
Disney
Orlando, FL
05.2009 - 05.2011
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Greeted customers upon arrival and provided them with product information.
Education
Bachelor of Science - Marketing
Indiana University of Pennsylvania
Indiana, PA05-2009
Skills
- Active Listener
- Communication
- Customer Service Skills
- Multitasking
Timeline
Luxury Driver
Uber
01.2016 - Current
Manager
Frog Bar
05.2013 - 01.2016
Instructor
McCann College of Business and Technology
05.2011 - 05.2013
Customer Relations Representative
Disney
05.2009 - 05.2011
Bachelor of Science - Marketing
Indiana University of Pennsylvania
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