Summary
Overview
Work History
Education
Skills
Clubs and Organizations
Certification
Timeline
Generic

Shane Robinson

Macedonia,OH

Summary

Highly motivated sports medicine student with a strong work ethic seeks a position in patient care utilizing acquired skills in sports medicine and exercise science. Excellent communication skills, positive attitude, and a willingness to learn. Proven customer service experience, excellent math skills and strong interpersonal skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Resident Assistant

Kent State University
08.2023 - Current
  • Conducts regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
  • Communicates resident and community concerns to the Residence Hall Director for follow up
  • Manages front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Submits reports, logs, forms, and other documents related to job responsibilities on time
  • Supports student leaders in the hall through active participation and investment in Hall Council, KIC, and other hall initiatives
  • Upholds policy and submit documentation for identified policy violations
  • Organizes social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
  • Assists with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
  • Serves as an approachable resource for residents seeking advice or assistance with personal or academic issues.

Front Desk Attendant

Macedonia Recreation Center
01.2021 - Current
  • Monitors access to the center by greeting all entrants and checking in members or guests
  • Handles cash and credit card transactions, including membership payments, daily fees, program fees.
  • Provides exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
  • Monitors participant behavior during activities closely while enforcing rules consistently when necessary.
  • Manages phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
  • Maintains a safe and clean facility, ensuring a positive environment for all users.

Shift Lead

Walgreens
12.2021 - 01.2023
  • Engaged customers by greeting them and offering assistance with products and services
  • Resolved customer issues and answers questions to ensure a positive customer experience
  • Maintained accurate inventory counts including, but not limited to, basic departments, stockroom, and overstock locations
  • Assisted manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Completed store opening and closing procedures.

Chiropractic Assistant

Twinsburg Chiropractic
07.2020 - 01.2021
  • Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
  • Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.

Education

Bachelor of Science - Sports Medicine

Kent State University
Kent, Ohio
12.2024

High School Diploma -

Nordonia High School
Macedonia, Ohio
05.2021

Skills

  • Time Management
  • Administrative Support
  • Customer Service
  • Microsoft Office Suite
  • Computer Skills
  • Interpersonal Skills
  • Sports Medicine Knowledge
  • Attention to Detail

Clubs and Organizations

  • Kappa Alpha Psi Gamma Tau Chapter, Director of Programming, co-community service chair, social media chair
  • Kent State University Black United Students, member
  • Male Empowerment Network, Member
  • Kent State University Interhall Council, member

Certification

  • First Aid/CPR Certified

Timeline

Resident Assistant

Kent State University
08.2023 - Current

Shift Lead

Walgreens
12.2021 - 01.2023

Front Desk Attendant

Macedonia Recreation Center
01.2021 - Current

Chiropractic Assistant

Twinsburg Chiropractic
07.2020 - 01.2021

Bachelor of Science - Sports Medicine

Kent State University

High School Diploma -

Nordonia High School

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Shane Robinson