Open To Work
SHANE ROWE
The Bronx,NY
Work Preference
Summary
Customer service and administrative support specialist providing exceptional assistance in high-volume environments. Manages multiple priorities while ensuring respectful interactions with residents, visitors, and emergency personnel. Recognized for maintaining professionalism, adaptability, and calmness under pressure.
Overview
1
1
year of professional experience
Work History
Security Guard | Base Dispatcher
Aargo Security
New York, USA
11.2025 - Current
- Welcomed guests, verified identification, provided directions, and assisted with inquiries and building access while completing detailed incident and Daily Activity Reports.
- Answer incoming telephone calls and communicate professionally with residents, supervisors, contractors, and emergency responders.
- Coordinate communications between staff, management, emergency services, and building personnel.
- Maintain accurate incident reports and communicate effectively with management.
- Maintain accurate electronic and written documentation including incident reports, activity logs, and daily reports.
- Monitored multiple priorities and maintained composure during routine operations and emergencies, ensuring effective response and management.
- Delivered exceptional customer service to residents, visitors, vendors, and employees in high-volume residential environment, enhancing overall satisfaction.
- Protect confidential information and follow established company policies and procedures.
- Resolve concerns professionally while maintaining a respectful and welcoming environment.
Education
Bachelor of Science - Music Production
Full Sail University
11-2026
Skills
- Customer Service
- Telephone Communication
- Front Desk Operations
- Appointment Coordination
- Administrative Support
- Conflict Resolution
- Problem Solving
- Organization
- Microsoft Word
- Microsoft Excel
- Team Collaboration
- Communication
- Tenant-Patient Relations
Timeline
Security Guard | Base Dispatcher
Aargo Security
11.2025 - Current
Bachelor of Science - Music Production
Full Sail University