Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaniya Anderson

Queens

Summary

Experienced Security Guard and Dispatcher with a proven ability to monitor surveillance systems, coordinate emergency responses, and maintain safe environments. Skilled in incident reporting, access control, and real-time communication with security teams and law enforcement. Reliable, detail-oriented, and able to remain calm under pressure.

Overview

6
6
years of professional experience

Work History

Security guard / dispatcher

Muglian security
Manhattan
07.2024 - 06.2025

  • Monitored CCTV and alarm systems to detect and respond to suspicious activity
  • Dispatched security personnel quickly to incidents and emergencies
  • Maintained detailed daily logs and incident reports
  • Communicated with law enforcement and emergency responders when required
  • Controlled building access and verified visitor credentials
  • Responded promptly to alarms, disturbances, and safety concerns

Customer Service Representative

Mariott Hotel
Brooklyn Ny
01.2021 - 07.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly
  • to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Security Officer

Arrow Security Corp.
Manhattan
06.2019 - 04.2021
  • Monitored premises to ensure safety and security for clients and staff.
  • Conducted regular patrols to detect suspicious activity and maintain order.
  • Responded promptly to alarms and emergencies, coordinating with local authorities.
  • Assisted in training new security personnel on protocols and procedures.

Education

High School Diploma -

East New York Family Academy
Brooklyn Ny

Skills

  • Microsoft Outlook
  • CCTV Monitoring
  • Premises Patrols
  • Public Safety and Security
  • Safety and Security
  • Dispatcher
  • CPR
  • F02
  • Logging /reporting
  • Customer service
  • Monitoring

Timeline

Security guard / dispatcher

Muglian security
07.2024 - 06.2025

Customer Service Representative

Mariott Hotel
01.2021 - 07.2023

Security Officer

Arrow Security Corp.
06.2019 - 04.2021

High School Diploma -

East New York Family Academy
Shaniya Anderson