Shaniya Anderson

Queens

Summary

Experienced Security Guard and Dispatcher with a proven ability to monitor surveillance systems, coordinate emergency responses, and maintain safe environments. Skilled in incident reporting, access control, and real-time communication with security teams and law enforcement. Reliable, detail-oriented, and able to remain calm under pressure.

Overview

years of professional experience

Work History

Security guard / dispatcher

Muglian security

Manhattan

07.2024 - 06.2025

Monitored CCTV and alarm systems to detect and respond to suspicious activity
Dispatched security personnel quickly to incidents and emergencies
Maintained detailed daily logs and incident reports
Communicated with law enforcement and emergency responders when required
Controlled building access and verified visitor credentials
Responded promptly to alarms, disturbances, and safety concerns

Customer Service Representative

Mariott Hotel

Brooklyn Ny

01.2021 - 07.2023

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly
to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.

Security Officer

Arrow Security Corp.

Manhattan

06.2019 - 04.2021

Monitored premises to ensure safety and security for clients and staff.
Conducted regular patrols to detect suspicious activity and maintain order.
Responded promptly to alarms and emergencies, coordinating with local authorities.
Assisted in training new security personnel on protocols and procedures.

Education

High School Diploma -

East New York Family Academy