SHANE SHAW

SouthernCarlson

03.1998 - Current

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Boosted client retention by developing and implementing comprehensive account management strategy.
Trained new employees on customer service, money handling and organizing strategies.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Developed customized account plans for clients to help them achieve their business goals.
Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.