SHANE SMITH
Orlando,United States
Summary
Experienced leader with a successful track record in Operations Management, Technical Support, Product Development, and Administrative Support. Poised to make an immediate impact in this dynamic role leveraging my adaptable skill set and rich experience. Committed to delivering innovative solutions and exceeding customer expectations.
Overview
4
4
years of professional experience
Work History
Network Technician
Xpo Digital
Orlando, FL
06.2024 - 11.2024
- Delivered hands-on technical support by managing and prioritizing service requests through an advanced ticketing system, ensuring efficient resolution of network installation and connectivity issues.
- Demonstrated strong problem-solving and diagnostic skills by quickly identifying and addressing network infrastructure challenges, including Ethernet installations, wall jack repairs, and fiber maintenance.
- Provided personalized client assistance with attention to detail, troubleshooting technical issues and collaborating with team members.
- Configured and optimized wireless access points, managed VLANs, and implemented bandwidth management to align with custom client requirements, showcasing adaptability to complex technical environments.
Administrative Assistant
NIKE
Orlando, United States
06.2024 - 11.2024
- Provided administrative support, resulting in a 25% improvement in office efficiency, skills vital for interacting with customers and responding to support inquiries via phone and email.
- Managed office operations, reducing supply costs by 10% through streamlined procurement processes, showcasing organizational abilities and attention to detail, essential for managing support tickets and maintaining customer satisfaction levels.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Operations Manager
NIKE
Orlando, United States
12.2022 - 05.2024
- Optimized operational processes, resulting in a 15% increase in efficiency, which is applicable to troubleshooting and configuring hardware and software solutions at Motorola Solutions
- Managed a team of 10 employees, ensuring seamless day-to-day operations, fostering collaboration and teamwork, essential for working within the PremierOne Support team
- Developed and implemented comprehensive training programs for team members, resulting in a 25% improvement in employee performance and satisfaction, showcasing strong leadership and mentoring abilities crucial for nurturing talent and fostering a supportive work environment at Motorola Solutions
Product Manager
NIKE
Orlando, United States
05.2021 - 12.2022
- Led cross-functional teams in successful in store product launches, resulting in a 20% increase in sales, demonstrating collaboration skills necessary for addressing escalated issues and liaising with Engineering and Development teams at Motorola Solutions
- Developed and executed comprehensive product strategies, aligning with market trends and customer needs, resulting in a 15% improvement in customer satisfaction scores and increased market share
- Implemented pricing strategies and promotional campaigns, optimizing product positioning and driving a 25% increase in revenue, showcasing strategic planning and marketing expertise essential for maximizing product success
Education
Cyber Security Profesional Program -
University of Central Florida
Orlando, FLAssociate of Science - Computer Information Technology
Valencia College
Orlando, FLSkills
- Apple Ecosystem Expertise
- Customer-Focused Problem Solver
- Effective Time Management
- Quick Learner with Technical Aptitude
- Clear and Effective Communicator
- Team-Oriented Mindset
- Adaptable and Reliable
- Help Desk and Technical Support
- Advanced Product Knowledge
- Mentorship and Peer Support
Timeline
Network Technician
Xpo Digital
06.2024 - 11.2024
Administrative Assistant
NIKE
06.2024 - 11.2024
Operations Manager
NIKE
12.2022 - 05.2024
Product Manager
NIKE
05.2021 - 12.2022
Cyber Security Profesional Program -
University of Central Florida
Associate of Science - Computer Information Technology
Valencia College
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