Shane Smith
REDMOND,OR
Summary
Dynamic Mobile Expert Keyholder at T-Mobile with a proven track record in building customer loyalty and enhancing user experience. Skilled in mobile device management and relationship building, I consistently exceeded sales targets while fostering a collaborative team environment. Committed to delivering exceptional service and driving customer satisfaction through expert product knowledge.
Overview
17
17
years of professional experience
Work History
Mobile Expert Keyholder
T-Mobile
Bend, OR
08.2024 - Current
- Assisted customers with mobile device selection and plan options, ensuring satisfaction and informed decisions.
- Educated customers on device features, promoting effective usage and enhancing user experience.
- Resolved customer inquiries and technical issues promptly, maintaining service quality and customer loyalty.
- Developed product knowledge through ongoing training, improving sales conversations and customer engagement.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
Store Manager
Mens Wearhouse
Anchorage, AK
08.2009 - 08.2020
- Oversaw daily store operations to uphold adherence to company policies and procedures.
- Cultivated a positive work environment that emphasized teamwork and collaboration among staff.
- Enhanced customer satisfaction by implementing comprehensive staff training programs focused on customer service and product knowledge.
- Mentored sales associates on product specifications, sales incentives, and effective selling techniques.
- Resolved customer complaints promptly and professionally to enhance client satisfaction.
- Cultivated a positive work environment by strengthening relationships among team members through team-building initiatives and regular recognition of individual contributions.
Education
Electrical Engineering
University of Alaska Anchorage
Anchorage, AKSkills
- Mobile device management
- Customer service
- Building customer loyalty
- Positive customer engagement
- Team supervision
- Exceeding customer expectations
- Teamwork and collaboration
- Meeting sales goals
Timeline
Mobile Expert Keyholder
T-Mobile
08.2024 - Current
Store Manager
Mens Wearhouse
08.2009 - 08.2020
Electrical Engineering
University of Alaska Anchorage