Shane Swaby, MHL
Wheatley Heights,NY
Summary
Dynamic healthcare professional with a Master's degree in Healthcare Administration in Leadership. Seeking a position in Practice Management, Healthcare Administration, or Operations. Proven expertise in surgical coordination, office administration, and team leadership. Skilled in driving operational efficiency, optimizing resources, and enhancing patient experiences. Committed to contributing to the growth and success of a healthcare organization.
Overview
15
15
years of professional experience
Work History
Surgical Coordinator
NYU Langone Health - Ambulatory Care
East Meadow, NY
09.2021 - 09.2022
- Coordinated over 30 weekly outpatient surgeries as a Team Lead in Surgical Coordination.
- Successfully managed all aspects of surgical procedures, including pre-operative, intra-operative, and post-operative care.
- Credentialed with three hospitals and surgical/ambulatory facilities to ensure availability of necessary resources for each procedure.
- Conducted regular team meetings and provided feedback and guidance to staff members.
- Monitored and evaluated team members' performance and provided coaching and support to help them achieve their goals.
- Worked closely with the head orthopedic surgeon for the New York Islanders to manage a high volume of surgical procedures, balancing competing priorities and ensuring successful outcomes.
- Collaborated with other departments, including nursing, anesthesia, and surgery, to ensure seamless patient care.
- Demonstrated strong organizational and logistical skills in managing a team of surgical coordinators and overseeing the surgical scheduling process.
- Acted as a liaison between surgical teams and patients, addressing any concerns or issues that arose during the surgical process.
Office Assistant
NYU Langone Health-Long Island
Plainview, NY
11.2019 - 09.2021
- Provide administrative support to the practice physicians and management directly.
- Organized and managed bi-weekly inventory and medical office supplies.
- Maintained 100s of confidential records relating to clients' treatment.
- Call center services: Responsible for retrieving and responding to over 100 weekly patient messages from voicemails and call center services.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Schedules and coordinate over 100 weekly clinical activities including patient and medical testing appointments related to clinical services.
- Maintain knowledge of Epic update and maintain awareness of hospital protocols and assists staff by responding to requests for information, concerning procedures.
Office Assistant
Winthrop University Hospital
Plainview, NY
01.2017 - 11.2019
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Submitted 100s of diagnosis and procedure codes for insurance company authorization.
- Attended training programs and seminars to continue level of competency.
- Assisted with referrals and prepared medical records for patients.
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
Barista Shift Lead
Starbucks's Coffee
Melville, NY
03.2008 - 12.2017
- Supported store manager with recruiting, interviewing and hiring baristas
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Trained new employees in operational procedures and modeled duties for front and back house positions
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Oversaw food preparation, production and presentation according to quality standards.
Dietary Aide
St. Catherine of Siena Hospital
Smithtown, NY
09.2013 - 12.2016
- Adhered to administrative departmental policies and procedures regarding safety, health and confidentiality
- Set tables before patients arrived to maintain meal plan productivity
- Followed dietary procedures in accordance with established policies
- Served food and beverage items to residents, meeting therapeutic diets
- Offered alternative menu choices to meet diet prescription guidelines while enabling clients to receive optimal food preferences
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment
- Treated patients and team members with dignity and respect.
Education
Master of Health Leadership - Health Administration
Western Governors University
Bachelor of Arts - Psychology/Sociology
SUNY University At Buffalo
Associates of Liberal Arts -
Nassau Community College
Skills
- Management
- Leadership
- Decision making
- Attention to Detail
- Ability to multitask
- Microsoft word proficiency
- Customer Service
- Teamwork
- Healthcare administration
- Technical Competence
Timeline
Surgical Coordinator
NYU Langone Health - Ambulatory Care
09.2021 - 09.2022
Office Assistant
NYU Langone Health-Long Island
11.2019 - 09.2021
Office Assistant
Winthrop University Hospital
01.2017 - 11.2019
Dietary Aide
St. Catherine of Siena Hospital
09.2013 - 12.2016
Barista Shift Lead
Starbucks's Coffee
03.2008 - 12.2017
Master of Health Leadership - Health Administration
Western Governors University
Bachelor of Arts - Psychology/Sociology
SUNY University At Buffalo
Associates of Liberal Arts -
Nassau Community College
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