Shane Taylor
Hillsboro,Oregon
Summary
Encouraging supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Personable team member with exceptional customer service abilities. Fast learner who is committed to continuous learning in order to reach career goals and provide increasing value to the company.
Overview
5
5
years of professional experience
Work History
Tire Center Supervisor
Costco
04.2022 - Current
- Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
- Assisted customers with finding best tires for driving needs and specific vehicles.
- Recorded accurate and complete supply inventory, understanding and appropriately utilizing available special order tire programs.
- Fielded complaints and concerns from customers and fairly investigated inquiries.
Front End Supervisor
Costco
01.2021 - 04.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Cashier
Costco
05.2020 - 11.2020
- Met customer needs through polite, friendly and attentive service.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Server Assistant
The Mill House Maui
09.2019 - 03.2020
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Warehouse Associate
Platt Electric Supply
06.2018 - 09.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
Education
Bachelor of Science - Economics
University of Oregon
Eugene06.2019
Skills
- Excellent Written and Verbal Communication
- Perform Well Under Intense Work Conditions
- Customer Needs Assessment
- Attention to Detail
- Microsoft Office Suite
Timeline
Tire Center Supervisor
Costco
04.2022 - Current
Front End Supervisor
Costco
01.2021 - 04.2022
Assistant Cashier
Costco
05.2020 - 11.2020
Server Assistant
The Mill House Maui
09.2019 - 03.2020
Warehouse Associate
Platt Electric Supply
06.2018 - 09.2018
Bachelor of Science - Economics
University of Oregon
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