Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shane Thielen

Fuquay Varina,NC

Summary

Motivated operations management professional in the restoration industry, committed to obtaining IICRC/Clean Trust certification and pursuing relevant training courses. Proven leadership in guiding teams, managing complex projects, and achieving strategic objectives. Recognized for developing efficient processes that maintain high standards and align with organizational goals. Detail-oriented with exceptional communication and project management skills, adept at multitasking in fast-paced environments, and proactively identifying and resolving issues to optimize processes and support team success.

Overview

22
22
years of professional experience
1
1
Certificate

Work History

VP Operations Manager

Restoration Experts of NC
08.2012 - 09.2025
  • Led cross-functional teams to drive strategic initiatives and achieve organizational goals.
  • Developed and implemented performance metrics to enhance operational efficiency and effectiveness.
  • Train and develop team proficiency in estimating software, CRM, and TPA's (Xactimate, DASH, Contractor connection).
  • Establish and manage company and adjuster relationships.
  • Team development on providing the best customer experience, and online company rating.
  • Identify staffing needs, identify and on board new staff.
  • Improved team collaboration by initiating regular coordination meetings.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Represented organization at industry conferences and events.

Associate

Paul Davis Restroration
07.2012 - 08.2012
  • Estimate insurance losses, mitigation and repairs.
  • manage and schedule repair crews and materials.
  • Developed comprehensive reports to inform senior management on project progress and resource allocation.
  • Improved team collaboration by initiating regular coordination meetings.

Project Manager/Warehouse Manager

Disaster One
04.2007 - 03.2012
  • Managed and dispatch crews for emergence services.
  • Estimated emergency services, mitigation, mold remediation, trauma clean up, fire/smoke clean up, repairs and contents.
  • Correspond with adjusters and property managers as to progress of project.
  • Update home owners with progress of work.
  • Confirm job cost and collections.
  • Inventoried and ordered expendable materials for warehouse and new equipment.
  • Manage and quadrant repairs to equipment and service vehicles.
  • Certifications UFT, OCT, WRT, FRST

Millwork and Casework Installer

Forbes Cabinet
08.2005 - 04.2007
  • Crew leader of case work installs of twenty thousand and less.
  • Assist in inventory control and maintenance of install crew vehicles.
  • Assist in install of commercial wall panels and desks.

Lead Carpenter

Cary Reconstruction
02.2004 - 08.2005
  • Inspected new work with project manager to determine material and labor needs for job.
  • Worked with crews assigned to demo or clean job in preparation for rebuild.
  • Completed necessary trade work and punch work to complete job.

Education

GED -

Northeast Wisconsin Technical College
Green Bay, WI
12-1994

Skills

  • Team leadership
  • Relationship building
  • Decision-making
  • Critical thinking
  • Xactimate Level 1 certification
  • IICRC;
  • Water Damage Restoration
  • Master fire and smoke restorer
  • Journeyman Textile cleaner

Certification

IICRC/Clean Trust

  • Water damage Restoration
  • Upholstery & Fabric Cleaning
  • Carpet cleaning
  • Fire & Smoke restoration
  • Odor Control
  • Journeyman Textile Cleaner
  • Master Fire & Smoke Restorer
  • Register Number 140262


Dorrier Underwood leadership Training -

Timeline

VP Operations Manager

Restoration Experts of NC
08.2012 - 09.2025

Associate

Paul Davis Restroration
07.2012 - 08.2012

Project Manager/Warehouse Manager

Disaster One
04.2007 - 03.2012

Millwork and Casework Installer

Forbes Cabinet
08.2005 - 04.2007

Lead Carpenter

Cary Reconstruction
02.2004 - 08.2005

GED -

Northeast Wisconsin Technical College

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Shane Thielen