Shane Watts
Saint Louis,MO
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
Advocate Construction
08.2023 - Current
- Generated leads through cold calling, networking and other outreach methods acquiring over 40 new clients within 90 days.
- Facilitated the growth of the St. Louis Residential and Commerical Roofing Market to become the top performing market in Sales across 8 markets nationwide.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales process.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Built relationships with customers and community to promote long term business growth.
Head Coach
Orangetheory Fitness
01.2022 - 08.2023
- Directed fitness training and retraining of employees to boost performance and enhance business results.
- Help drive studio utilization by creating exceptional class experiences, expand/retain current clientele and achieving monthly key performance indicator (KPI) metrics.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Enhanced client experience by maintaining motivational and supportive culture.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Fitness Coach
Orangetheory Fitness
10.2021 - 08.2023
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Cultivated positive relationships with participants by interacting with before, during, and after classes.
- Responsible for inspiring, energizing and motivating members throughout classes with high, positive energy.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Managed group fitness classes of up to 36 members.
General Manager
Club Pilates
04.2021 - 10.2021
- Created policies and procedures for company and delivered company-wide training to employees.
- Boosted team productivity and efficiency by leveraging top-notch sales and customer service abilities.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Supervised studio team of 10 people, stepping in to support employees and deliver smooth sales processes for clients.
- Increased studio membership & monthly revenue base over 20% within 90 days.
Studio Manager
Orangetheory Fitness
08.2020 - 04.2021
- Effectively supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Used fitness and business expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Recruited, trained and developed high-performing and customer-focused team from scratch.
- Increased membership base over 20% in the peak of the COVID 19 Pandemic.
Assistant Studio Manager/Social Media Coordinator
Orangetheory Fitness
01.2017 - 08.2020
- Created and managed a cutting edge and member-focused group fitness studio. Built positive relationships with class participants by offering exceptional customer service.
- Responsible for meeting and exceeding all key performance sales indicators, including package offerings, memberships, membership renewals, retail and maximizing workout traffic.
- Wrote social media content to increase engagement with customers. Interacted with clients to take advantage of positive posts and feedback to boost brand identification.
- Facilitated Studio Growth to 1300 Members and $1.9 million in annual revenue.
Assistant Store Manager
Big River Running Company
01.2015 - 01.2016
- Assisted in implementing/developing training programs, educational clinics, community group runs to help runners and walkers achieve fitness goals.
- Trained staff on operating procedures, company services, run specialty products, running bio-mechanics, and human anatomy and physiology.
- Developed metrics and measured success in order to further penetrate the marketplace.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
Fitness Professional And Assistant Operations Manager
Fleet Feet Sports
01.2013 - 01.2015
- Expert in making sure that people of all ages and fitness levels are fitted with proper footwear, technical apparel, and accessories to meet their individual needs.
- Assisted in developing training programs to help runners/walkers meet their fitness and personal goals.
- Investigated and resolved customer inquiries in an empathetic manner.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Assisted in creating pre-season marketing plans to support department and divisional strategies.
Education
Bachelor of Science - Exercise Science
Lindenwood University
Saint Charles, MO2013
Skills
- Customer Service Expertise
- Staff Management
- Superior attention to detail
- Mentoring and coaching
- Social media expert
- Team Leadership
- Relationship Building
- Outbound and inbound calls
- Staff Development
- Verbal and Written Communication
Certification
- Certified Personal Trainer - American Council on Exercise (ACE)
- First Aid/AED & CPR Certified
Timeline
Sales Representative
Advocate Construction
08.2023 - Current
Head Coach
Orangetheory Fitness
01.2022 - 08.2023
Fitness Coach
Orangetheory Fitness
10.2021 - 08.2023
General Manager
Club Pilates
04.2021 - 10.2021
Studio Manager
Orangetheory Fitness
08.2020 - 04.2021
Assistant Studio Manager/Social Media Coordinator
Orangetheory Fitness
01.2017 - 08.2020
Assistant Store Manager
Big River Running Company
01.2015 - 01.2016
Fitness Professional And Assistant Operations Manager
Fleet Feet Sports
01.2013 - 01.2015
Bachelor of Science - Exercise Science
Lindenwood University
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