Summary
Overview
Work History
Education
Skills
Timeline
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Shane Williams

Minneola,FL

Summary

Accomplished Service Manager at Sunbelt Rentals, adept in team leadership and problem-solving, significantly enhanced team morale and customer trust. Expert in quality assurance and workplace safety, achieving high-quality workmanship and efficient project completion. Demonstrates critical thinking and multitasking, with a proven track record of driving cost savings and process improvements.

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Overview

13
13
years of professional experience

Work History

Service Manager PC41 & PC12

Sunbelt Rentals
11.2019 - Current
  • Enhanced team morale through regular recognition of exceptional performance.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Parts Manager

Sunbelt Rentals
07.2019 - 11.2019
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Provided timely, insightful and accurate reports to upper management.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.

General Foreman

Buena Vista Construction Company
06.2011 - 07.2019
  • Ordered necessary supplies and materials required for installation of new work and remodeling of existing systems.
  • Worked alongside team to accomplish work goals according to schedule.
  • Delivered project updates to superintendent and detailed issues that could halt work progress.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Inspected equipment and tools used for safe operation.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

High School Diploma -

South Lake High School
Groveland, FL
05-2011

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Reliable and Responsible
  • Conflict Resolution
  • Goal-Oriented
  • Workplace Safety
  • Quality Assurance
  • Documentation And Reporting

Timeline

Service Manager PC41 & PC12

Sunbelt Rentals
11.2019 - Current

Parts Manager

Sunbelt Rentals
07.2019 - 11.2019

General Foreman

Buena Vista Construction Company
06.2011 - 07.2019

High School Diploma -

South Lake High School

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Shane Williams