Shane Williamson
Temple,TX
Summary
Detail-oriented Field Service Engineer skilled in troubleshooting, on-site, and remote support. Proven ability to communicate effectively and collaborate with senior engineers to enhance operational efficiency.
Experienced with diagnostics, repair, and maintenance of technical equipment. Utilizes analytical skills to identify and resolve issues quickly and efficiently. Track record of strong communication and client management, ensuring high levels of customer satisfaction.
Overview
21
21
years of professional experience
Work History
Field Service Engineer
Beckman Coulter
Brea, CA
03.2021 - Current
- Assist in troubleshooting and repairing equipment on-site to ensure operational efficiency.
- Support installation processes by following technical guidelines and safety protocols.
- Operate diagnostic tools to evaluate system performance and identify potential issues.
- Collaborate with senior engineers to learn advanced repair techniques and service strategies.
- Communicate effectively with clients to understand service requirements and expectations.
- Maintain inventory of parts and tools, ensuring availability for timely repairs and services.
- Document service activities in compliance with company standards for record-keeping.
- Examine faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Medical Laboratory Scientist
Cross Country Staffing
Boca Raton, FL
01.2018 - 03.2021
- Conducted laboratory tests to diagnose and monitor patient health outcomes.
- Operated and maintained advanced laboratory equipment, ensuring accuracy and reliability.
- Interpreted test results, providing critical information for clinical decision-making.
- Collaborated with healthcare professionals to develop patient care plans based on lab findings.
Medical Laboratory Scientist II
Merit Health Wesley
Hattiesburg, MS
07.2005 - 12.2017
- Implemented quality control measures to enhance testing procedures and reduce errors.
- Trained and mentored junior staff in laboratory techniques and safety protocols.
- Led initiatives to streamline workflows, improving overall lab efficiency and productivity.
- Ensured compliance with regulatory standards, maintaining high-quality laboratory practices.
- Maintained high levels of laboratory safety by adhering to strict guidelines and conducting regular safety audits.
- Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
Education
Associate of Applied Science - Electronics Technology
Pearl River Community College
Hattiesburg, MS05-2015
Bachelor of Science - Medical Technology
University of Southern Mississippi
Hattiesburg, MS07-2005
Skills
- Remote support
- Equipment installation
- Troubleshooting and repair
- On-site support
Timeline
Field Service Engineer
Beckman Coulter
03.2021 - Current
Medical Laboratory Scientist
Cross Country Staffing
01.2018 - 03.2021
Medical Laboratory Scientist II
Merit Health Wesley
07.2005 - 12.2017
Associate of Applied Science - Electronics Technology
Pearl River Community College
Bachelor of Science - Medical Technology
University of Southern Mississippi