Shane Zeitner
Brandenburg,KY
Summary
*Security clearance held and able to be re-obtained.*
Looking for an opportunity to work as a Technical Support Representative in a growing organization that values hard work and dedication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Scientific Gaming
04.2022 - 07.2023
- Responsible for taking phone calls, chats and emails from customers who play PA iLottery.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
GoArmy Representative • Army Career Explorer Representative
North South Consulting Group
08.2018 - 01.2022
- Responsible for taking phone calls and emails from individuals interested in joining the U.S
- Army
- Processed online application packets for individuals interested in joining the U.S
- Army.
- Maintained case files and documented actions.
- Established and oversaw clear guidelines about procedures and success metrics.
Technical Support Representative
Inspiritec
01.2014 - 07.2018
- Responsible for taking calls and emails from customers, in support of approximately fifteen commonly used websites used by service members and their family members, providing technical support for identification facilities on military installations throughout the world, and providing technical support for military installation entry points that utilized identification scanners.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted with updating technical support best practices for use by team.
Education
No Degree - Computer Information Technology
Mckendree University
Radcliff, KY2012
High School Diploma -
Milton High School
Alpharetta, GA06.2004
Skills
- Communication
- Active Listening
- Problem-Solving
- Dedication
- Excellent written and verbal communication skills Confident, articulate, and professional speaking abilities (and experience) Empathic listener and persuasive speaker Writing creative or factual
- Computer Proficiency
- Medical Terminology Knowledge
- Calm and Professional Under Pressure
- Call Center Operations
- Account Management
- Technical Support
Timeline
Customer Service Representative
Scientific Gaming
04.2022 - 07.2023
GoArmy Representative • Army Career Explorer Representative
North South Consulting Group
08.2018 - 01.2022
Technical Support Representative
Inspiritec
01.2014 - 07.2018
No Degree - Computer Information Technology
Mckendree University
High School Diploma -
Milton High School
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