Shane Zuniga
Mission,USA
Summary
Dynamic banking professional with over 8 years of experience driving branch performance and fostering a culture of excellence in customer service. Proven track record of leading teams to consistently exceed sales targets while ensuring a positive and engaging client experience. Adept at developing strategic initiatives that enhance operational efficiency and promote team collaboration. Committed to leveraging expertise to contribute to organizational success and elevate customer satisfaction.
Overview
5
5
years of professional experience
Work History
Branch Manager
JPMorgan Chase
Lenexa, Kansas
07.2022 - Current
- Monitored financial performance of the branch on a monthly basis.
- Created reports summarizing operational performance metrics for senior management review.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Established and built customer relationships through targeted outreach and initiatives.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Lead Associate of Operations
JPMorgan Chase
Leawood, Kansas
09.2020 - 07.2022
- Ensuring compliance with banking regulations and policies.
- Ensured compliance with company policies and standards.
- Promoted high customer satisfaction by resolving problems with able and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Nutritional Science - Nutritional Science
Longview Community College
Lee's Summit, MOSkills
- Financial performance
- Operational reporting
- Cash management
- Regulatory compliance
- Customer relationship management
- Team leadership
- Employee training
- Staff development
Timeline
Branch Manager
JPMorgan Chase
07.2022 - Current
Lead Associate of Operations
JPMorgan Chase
09.2020 - 07.2022
Nutritional Science - Nutritional Science
Longview Community College