Shanea B.
Schenectady,NY
Summary
Reliable Customer Service Agent with 6 years of experience in Debt Collection and Data entry. Delivers prompt responses to guest inquiries and complaints to drive satisfaction and encourage repeat business. Remarkable Employee with experience delivering superior level of customer service to prospective clients. Proven to keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
6
6
years of professional experience
Work History
Nursing Aide
Donna Cares LLC
Albany, NY
01.2021 - 05.2021
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Organized games and other activities to engage clients and offer mental stimulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Assisted over 60+ residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
- Facilitated games and other activities to engage long-term patients.
- Cultivated relationships with residents to support happiness and emotional well-being.
Front Desk Receptionist
Gamecocks
Columbia , SC
12.2018 - 01.2021
- Identified and corrected data entry errors to prevent duplication across systems.
- Proofread documents and edited materials to correct grammar and spelling mistakes.
- Maintained records by creating monthly reports, closing terminated records and performing chart audits.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
- Scheduled meetings and meeting rooms for internal personnel, partners and clients.
- Scheduled and confirmed appointments.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Processed payments and updated accounts to reflect balance changes.
Medical Debt Collector
Receivable Solutions Inc
Columbia, SC
08.2015 - 10.2017
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Updated account status records and collection efforts.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Extensively researched delinquent accounts to identify key contact details, including current phone number and email address.
- Updated company's database daily with any new details regarding collections and activity on delinquent accounts.
- Informed patients of payment policies, collected insurance information and verified benefits.
- Accepted and processed customer payments and applied toward account balances.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Interfaced with customers to bring accounts current with suitable repayment plans.
Sales Associate
Finish Line
The Bronx, NY
05.2014 - 06.2015
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Education
High School Diploma -
Bronx Senior Highschool
The Bronx, NY06.2010
Skills
- Ability to type 40 WPM
- Collecting information
- Verifying data accuracy
- Meticulous attention to detail
- Data transcription
- Resourceful
- Customer service-oriented
- Medical billing
- Insurance processing
- Strong problem solver
- Data Entry
- Credit card payment processing
- Sales expertise
- In-store support
- Customer relations
- High-energy attitude
- Inbound and Outbound Calling
- Call Center Operations
- Clerical support
- Courteous demeanor
Timeline
Nursing Aide
Donna Cares LLC
01.2021 - 05.2021
Front Desk Receptionist
Gamecocks
12.2018 - 01.2021
Medical Debt Collector
Receivable Solutions Inc
08.2015 - 10.2017
Sales Associate
Finish Line
05.2014 - 06.2015
High School Diploma -
Bronx Senior Highschool
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