Shanea Parsons
NEW YORK CITY,US
Summary
Over 16 years of comprehensive experience in supervision and customer service, adept at fostering a collaborative and safe environment. Demonstrates strong interpersonal and cultural competence skills, excelling in independent work settings while promoting rehabilitation and community reintegration. Passionate about guiding individuals towards educational success and enhancing operational efficiency through strategic supervision and safety measures.
Overview
16
16
years of professional experience
Work History
Correction Officer
New York City Department of Correction
New York, NY
01.2018 - 03.2024
- Ensure jail safety, enforce protocols, supervise inmates for secure operations.
- Conduct facility inspections, improve security measures, ensure compliance.
- Document inmate behavior, manage counts, track movements for operational efficiency.
- Support rehabilitation, guide offenders, aid in successful reintegration.
- Perform contraband searches, maintain order, uphold safety standards.
- Assisted inmates in rehabilitation programs, promoting personal development and facilitating smoother transitions back into the community.
- Executed meticulous inmate counts and movement tracking, contributing to operational efficiency and ensuring accurate documentation.
- Enforced safety protocols and monitored inmate activities, significantly reducing incidents and enhancing overall facility security.
Call Center Representative
Maiden Lane Medical
New York, NY
08.2017 - 12.2017
- Managed phone inquiries, ensuring accurate message delivery and data entry.
- Scheduled appointments, optimizing call flow and reducing wait times.
- Enhanced customer satisfaction through effective communication and problem-solving skills.
- Facilitated seamless communication between patients and healthcare providers, enhancing appointment scheduling efficiency and improving patient satisfaction.
- Streamlined data entry processes, reducing errors and ensuring accurate patient records, which contributed to overall operational efficiency.
- Provided empathetic assistance to callers, ensuring a positive experience while addressing inquiries and resolving issues promptly.
- Monitored call volume trends to optimize staffing schedules, resulting in improved service levels and reduced wait times for callers.
- Maintained organized appointment logs and updated patient information, ensuring compliance with healthcare regulations and enhancing operational accuracy.
- Optimized appointment scheduling processes, leading to noticeable gains in patient satisfaction and reduced wait times.
Residential Aide
Acacia Network
New York, NY
01.2016 - 12.2016
- Managed front desk operations, enhancing client interactions and communication efficiency.
- Facilitated client access and ensured seamless entry, improving service delivery.
- Coordinated food distribution, supporting client needs and enhancing satisfaction.
- Provided compassionate assistance to residents, fostering a welcoming environment and enhancing overall satisfaction.
- Streamlined food distribution processes, ensuring timely delivery and improving residents' nutritional access.
- Coordinated with healthcare staff to address resident needs, contributing to improved care coordination and responsiveness.
- Maintained accurate records of resident interactions and service logs, enhancing accountability and operational efficiency.
- Actively engaged with residents to encourage participation in community activities, strengthening social bonds and overall well-being.
- Provided compassionate support to residents, fostering a welcoming atmosphere and enhancing community engagement.
Cashier Clerk
Aldi Supermarket
Bronx, NY
07.2013 - 12.2015
- Processed payments efficiently, enhancing customer satisfaction and cash handling skills.
- Managed inventory and stocked shelves, ensuring product availability and organization.
- Facilitated customer returns and exchanges, improving service resolution and client relations.
- Performed cleaning duties, maintaining store cleanliness and operational standards.
- Provided exceptional customer service, fostering a welcoming environment that encouraged repeat business and strengthened community ties.
- Streamlined checkout processes, significantly reducing wait times and enhancing overall customer satisfaction.
- Conducted regular inventory checks, ensuring optimal stock levels and minimizing product shortages.
- Worked closely with team members to maintain store cleanliness, promoting a safe and organized shopping experience.
- Implemented efficient cash handling procedures, resulting in noticeable gains in transaction accuracy and financial accountability.
- Streamlined checkout processes, significantly reducing wait times and enhancing customer satisfaction.
Residence Program Specialist
United Cerebral Palsy of NYC
New York, NY
08.2012 - 09.2013
- Supported clients in hygiene and meals, enhancing daily living skills.
- Handled crises, documented incidents, and tracked progress for improved care.
- Administered medication under supervision, ensuring client safety.
- Managed reception tasks, streamlining communication and data entry.
- Provided compassionate assistance to clients with developmental disabilities, enhancing their daily living skills and promoting independence.
- Streamlined incident reporting processes, improving documentation accuracy and enabling timely interventions for client safety.
- Monitored medication administration under nursing supervision, ensuring compliance with health standards and improving client health outcomes.
- Coordinated social activities for clients, fostering community engagement and strengthening interpersonal relationships among residents.
- Executed front desk operations, managing calls and data entry efficiently to support overall program functionality and client communication.
- Provided empathetic support to clients, fostering a trusting environment that encouraged participation in daily activities.
Tutor/Program Assistant
Supportive Children Advocacy Network (SCAN)
Bronx, NY
03.2009 - 06.2012
- Managed reception, improved communication, and maintained data accuracy.
- Guided youth in programs, enhancing academic growth and confidence.
- Executed lesson plans, increased engagement in activities.
- Supervised field trips, ensured safety and enriched learning.
- Mentored youth, boosted academic performance and personal growth.
- Cultivated a nurturing environment for youth, enhancing their academic performance and personal development through dedicated mentoring.
- Implemented structured lesson plans that led to substantial improvements in youth engagement and learning outcomes.
- Coordinated recreational activities, promoting teamwork and social skills while ensuring a safe and enjoyable environment for all participants.
- Maintained accurate records and executed administrative tasks efficiently, facilitating seamless communication within the organization.
- Monitored program effectiveness and provided insights that guided improved engagement strategies and optimized resource allocation.
- Enhanced youth engagement through tailored lesson plans, resulting in noticeable improvements in academic performance and personal development.
- Monitored program effectiveness and analyzed feedback, leading to optimized resource allocation and improved engagement strategies.
- Coordinated with staff to execute field trips, ensuring safety and enriching learning experiences through collaborative planning.
- Maintained precise records and managed administrative tasks, facilitating seamless communication and operational efficiency within the organization.
- Fostered a nurturing learning environment, enhancing youth confidence and academic performance through dedicated mentoring.
Sales Associate/Cashier
Barneys Warehouse
New York, NY
08.2008 - 03.2010
- Processed cash, check, and card payments efficiently, enhancing customer satisfaction.
- Organized sales floor merchandise, improving inventory accuracy and accessibility.
- Facilitated returns and exchanges, resolving customer issues promptly and effectively.
- Processed transactions efficiently, ensuring accurate cash handling and contributing to a 100% error-free record.
- Assisted in restocking and organizing merchandise, enhancing floor presentation and promoting a customer-friendly shopping environment.
- Managed inventory audits, identifying discrepancies and implementing corrective actions to maintain stock accuracy.
- Guided customers through merchandise returns and exchanges, fostering trust and enhancing overall customer satisfaction.
- Demonstrated strong communication skills, actively listening to customer needs and providing tailored solutions.
Education
Bachelor of Science Degree - undefined
John Jay College of Criminal Justice
12.2025
Skills
- Customer Service (Experienced)
- Interpersonal Skills (Experienced)
- Cultural Competence
- Independent Work (Experienced)
- Supervision (Experienced)
Timeline
Correction Officer
New York City Department of Correction
01.2018 - 03.2024
Call Center Representative
Maiden Lane Medical
08.2017 - 12.2017
Residential Aide
Acacia Network
01.2016 - 12.2016
Cashier Clerk
Aldi Supermarket
07.2013 - 12.2015
Residence Program Specialist
United Cerebral Palsy of NYC
08.2012 - 09.2013
Tutor/Program Assistant
Supportive Children Advocacy Network (SCAN)
03.2009 - 06.2012
Sales Associate/Cashier
Barneys Warehouse
08.2008 - 03.2010
Bachelor of Science Degree - undefined
John Jay College of Criminal Justice