Shanea Robinson
Baltimore,MD
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem solving and decision making abilities.
Overview
18
18
years of professional experience
Work History
General Manager
Molina Brick Oven Pizzeria
Baltimore, MD
05.2024 - Current
- Drove revenue growth by identifying and navigating via tailored strategies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
General Manager
Dominos Pizza
Baltimore, MD
12.2016 - 03.2020
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Banking Specialist
State Farm
Baltimore, Maryland
12.2014 - 01.2016
- Assisted clients with account inquiries and transaction processing.
- Processed loan applications and verified financial information for accuracy.
- Conducted risk assessments to identify potential fraud or compliance issues.
- Collaborated with team members to streamline customer service protocols.
- Educated clients on banking products, services, and digital tools available.
- Maintained detailed records of client interactions and transactions for audit purposes.
- Supported training initiatives for new hires on banking systems and procedures.
- Implemented best practices to enhance operational efficiency within the branch.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Reduced processing errors by implementing strict quality control measures in daily operations.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Helped customers prepare documents required to complete transactions and process requests.
- Identified customer desires and goals through needs-based sales tactics.
- Investigated and resolved account issues by offering applicable options to customers.
- Reference: Mrs. Marisol Johnson (410)-902-7475
Manager
Oooh So Sweet Cakery & Cupcakery
Baltimore, Maryland
10.2010 - 2015
- Supervised daily operations to ensure quality standards in cake and cupcake production.
- Developed training programs for staff to enhance baking techniques and customer service skills.
- Coordinated marketing initiatives to promote new products and increase customer engagement.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Managed vendor relationships to negotiate contracts and secure favorable pricing on ingredients.
- Streamlined workflow processes, improving overall productivity across the team.
- Led quality assurance efforts, ensuring compliance with health regulations and safety standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Optician Assistant
Penn Optical
Baltimore, Maryland
01.2008 - 09.2010
- Assisted in patient eyewear fittings and adjustments, ensuring optimal comfort and satisfaction.
- Maintained inventory of optical supplies and equipment to support daily operations.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Collaborated with optometrists to streamline patient care processes and enhance service delivery.
- Educated patients on lens options and proper eyewear maintenance for improved usage experience.
- Supported scheduling of appointments, optimizing workflow and enhancing office efficiency.
- Conducted preliminary eye tests, gathering essential data for optometrists' evaluations.
- Ensured strict adherence to health and safety protocols, maintaining a safe environment for both staff and patients.
- Assisted in training new team members on office protocols and best practices to maintain high-quality service standards.
- Actively sought feedback from both colleagues and patients to identify areas for improvement within the practice.
- Supported optometrists during eye examinations by preparing necessary equipment and documentation for smooth procedures.
- Streamlined office processes for increased efficiency, handling appointments and managing patient records.
- Collaborated with opticians to ensure accurate prescription orders, resulting in fewer errors and returns.
- Improved patient satisfaction by providing attentive and knowledgeable assistance in frame selection and fitting.
- Educated patients on the benefits of various lens options, helping them make informed decisions based on their individual needs. Reference: Ms. Jacquline Brown (410)-499-8630
Education
Bachelor of Business Science - Business Administration
Towson University
Towson, Maryland04.2026
Magnet - The International Baccalaureate Program
Milford Mill Academy
Baltimore, Maryland01.2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Staff management
- Customer relations
- Training and development
- Inventory control
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Staff training and development
- P&L management
Timeline
General Manager
Molina Brick Oven Pizzeria
05.2024 - Current
General Manager
Dominos Pizza
12.2016 - 03.2020
Banking Specialist
State Farm
12.2014 - 01.2016
Manager
Oooh So Sweet Cakery & Cupcakery
10.2010 - 2015
Optician Assistant
Penn Optical
01.2008 - 09.2010
Magnet - The International Baccalaureate Program
Milford Mill Academy
Bachelor of Business Science - Business Administration
Towson University