Shane Allen Degoma
Hyattsville,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Washington Plaza Hotel
12.2022 - 12.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
Bachelor of Science in Tourism Management - Tourism Management
ISHRM
Philippines04.2023
Skills
- Automated Telephone Systems
- Registration Processing
- Safety and Security Procedures
- Credit and Cash Payments
- Transportation Information
- Room Assignments
- Front Office Support
- Oral and Written Communications
- Listening Skills
- Word Processing
- Time Management
- Hospitality Service Expertise
Languages
English
Full Professional
Japanese
Elementary
Timeline
Front Desk Agent
Washington Plaza Hotel
12.2022 - 12.2023
Bachelor of Science in Tourism Management - Tourism Management
ISHRM
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